Sales Operations Executive

Menicon Singapore; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Menicon Singapore is seeking a customer service professional to assist in order processing, fulfilment, and logistics to maintain accurate records and ensure customer satisfaction. You will address inquiries and complaints, support business process improvements, and coordinate with teammates on ad-hoc tasks while collecting feedback to enhance service quality.

Ideal candidates are proficient in Excel and Word, with strong communication and a positive, professional attitude, and hold a relevant

Qualifications

• NITEC in Customer Experience, Business Administration or Accountancy required.
• Proficient in Microsoft Excel and Word with strong communication and a positive attitude.

Responsibilities

• Assist in order processing, fulfilment, and logistics to ensure customer satisfaction and maintain accurate records.
• Proactively address and resolve customer inquiries and complaints to improve relationships and experience.
• Support customer service solutions and business process improvements to enhance efficiency.

Skills

Communication skills

Positive attitude

Education

NITEC in Customer Experience, Business Administration or Accountancy

Tools

Microsoft Excel

Microsoft Word

Job description

Duties & Responsibilities:

• Assist in order processing, fulfilment, and logistics to ensure customer satisfaction, including maintaining accurate sales and logistics records.
• Proactively address and resolve customer inquiries and complaints, improving customer relationships and experience.
• Support the implementation of customer service solutions and business process improvements to enhance efficiency.
• Collect customer feedback, coordinate with team members, and assist in accounts and ad-hoc tasks as needed.

Experience:

• NITEC in Customer Experience, Business Administration or Accountancy
• Proficient in Microsoft Excel and Word, with excellent communication skills and a professional, positive attitude.