Sales Ops & Customer Experience Specialist

Menicon Singapore Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Menicon Singapore Pte Ltd in Singapore is seeking a detail-oriented individual to assist in order processing, fulfilment, and logistics, ensuring accurate records and smooth customer service. You will address inquiries, resolve complaints, and support process improvements to boost efficiency.

The role requires NITEC qualifications in Customer Experience, Business Administration, or Accountancy, and strong skills in Excel and Word, plus excellent communication.

Qualifications

• NITEC in Customer Experience, Business Administration or Accountancy.
• Proficient in Microsoft Excel and Word, with excellent communication skills and a professional, positive attitude.

Responsibilities

• Assist in order processing, fulfilment, and logistics to ensure customer satisfaction, including maintaining accurate sales and logistics records.
• Proactively address and resolve customer inquiries and complaints, improving customer relationships and experience.
• Support the implementation of customer service solutions and business process improvements to enhance efficiency.
• Collect customer feedback, coordinate with team members, and assist in accounts and ad-hoc tasks as needed.

Skills

Excellent communication

Education

NITEC in Customer Experience, Business Administration or Accountancy

Tools

Microsoft Excel

Microsoft Word

Job description

• Assist in order processing, fulfilment, and logistics to ensure customer satisfaction, including maintaining accurate sales and logistics records.
• Proactively address and resolve customer inquiries and complaints, improving customer relationships and experience.
• Support the implementation of customer service solutions and business process improvements to enhance efficiency.
• Collect customer feedback, coordinate with team members, and assist in accounts and ad-hoc tasks as needed.
  
  
  

Duties & Responsibilities:

• Assist in order processing, fulfilment, and logistics to ensure customer satisfaction, including maintaining accurate sales and logistics records.
• Proactively address and resolve customer inquiries and complaints, improving customer relationships and experience.
• Support the implementation of customer service solutions and business process improvements to enhance efficiency.
• Collect customer feedback, coordinate with team members, and assist in accounts and ad-hoc tasks as needed.
  
  
  

Experience:

• NITEC in Customer Experience, Business Administration or Accountancy
• Proficient in Microsoft Excel and Word, with excellent communication skills and a professional, positive attitude.