Sales Operations & Analytics Specialist

Toll Logistics (Asia) Limited; Singapore; On-site; SGD 46,000 - 65,000; Full time

Job summary

Toll Group is seeking a motivated Sales Support Executive to back the execution of sales initiatives, CRM management, and business reporting. This role collaborates with Sales, Commercial, and Business Process teams to enhance efficiency, data quality, and governance in a fast-paced sales environment.

The successful candidate will deliver training, support regional initiatives, and provide insights from weekly and monthly performance metrics to leadership.

Qualifications

• Experience in Sales Operations, Commercial Support, or a similar role in Freight Forwarding.
• Strong analytical skills to interpret sales data and translate insights into actions.
• Proficiency in CRM systems and sales reporting tools; experience with Salesforce, CW1, or similar platforms is an advantage.
• Advanced knowledge of Microsoft Excel and strong reporting capabilities.
• Excellent organizational skills with the ability to manage multiple priorities and projects.

Responsibilities

• Partner with Sales, Commercial, and Business Process teams to implement and support local and regional sales initiatives.
• Identify opportunities to streamline administrative processes within the sales organization with Regional Sales Operations.
• Deliver training and onboarding support to new sales employees on sales processes, CRM tools, and best practices.
• Drive continuous improvement of CRM data quality, ensuring accuracy, completeness, and compliance.
• Analyze weekly and monthly sales performance metrics, including pipeline health, sales volumes, and gross profit returns, providing actionable insights and recommendations.
• Support governance and administration of sales incentive programs, including audits and validation of bonus and commission payments.
• Assist in the sales target-setting process for individual sales team members.
• Prepare management reports, dashboards, and presentations for country and regional sales leadership teams.
• Provide operational and administrative support to the sales team during bid preparation and proposal submissions.

Skills

Sales operations

CRM systems

Data analysis

Excel

Stakeholder management

Tools

Salesforce

Job description

Toll Group is seeking a motivated Sales Support Executive to back the execution of sales initiatives, CRM management, and business reporting. This role collaborates with Sales, Commercial, and Business Process teams to enhance efficiency, data quality, and governance in a fast-paced sales environment.

The successful candidate will deliver training, support regional initiatives, and provide insights from weekly and monthly performance metrics to leadership.