Sales Operations & CRM Specialist

Toll Group; Singapore; On-site; SGD 55,000 - 70,000; Full time

Job summary

Toll Group in Singapore is seeking a Sales Support Executive to streamline sales processes, manage CRM data, and deliver insightful business reporting. You will partner with Sales, Commercial, and Regional Operations to drive efficiency and accuracy in performance metrics.

The role emphasizes data quality, governance of sales incentives, and support across bid submission and quota setting, with opportunities to lead special projects that improve productivity and reporting across the region.

Qualifications

• Experience in Sales Operations or Commercial Support in freight forwarding.
• Strong analytical skills to translate data into actionable insights.
• Proficiency with CRM systems (Salesforce, CW1) and reporting tools.
• Advanced Microsoft Excel skills and reporting capabilities.

Responsibilities

• Partner with Sales, Commercial, and Regional Operations to implement and support local and regional sales initiatives.
• Identify opportunities to streamline and standardize administrative processes with Regional Sales Operations.
• Deliver training on sales processes, CRM tools, and best practices.
• Drive CRM data quality, accuracy, completeness, and compliance.
• Prepare management reports, dashboards, and presentations for country and regional leadership.
• Provide operational support during bid preparation and proposal submissions.
• Respond to ad hoc sales requests, including quotations.
• Lead special projects to enhance sales productivity, reporting and operations.

Skills

Sales Operations

Analytics

CRM proficiency

Excel advanced

Organization skills

Stakeholder management

Attention to detail

Independent work

Tools

Salesforce

CW1

Job description

Toll Group in Singapore is seeking a Sales Support Executive to streamline sales processes, manage CRM data, and deliver insightful business reporting. You will partner with Sales, Commercial, and Regional Operations to drive efficiency and accuracy in performance metrics.

The role emphasizes data quality, governance of sales incentives, and support across bid submission and quota setting, with opportunities to lead special projects that improve productivity and reporting across the region.