Sales Operations Analyst

Nicoll Curtin; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Nicoll Curtin is seeking a Sales Operations Analyst to support its Asia-Pacific sales teams. This is a 1-year contract with potential extension based on performance. The role covers sales administration, CRM management, pipeline reporting and data analysis.

The ideal candidate will have 5+ years in sales operations, strong Excel skills, CRM experience, and proficiency with Salesforce or Dynamics, plus Power BI or Tableau. English proficiency and cross-market collaboration are essential.

Qualifications

• 5+ years of experience in sales operations or related field.
• Strong Excel skills and the ability to analyze and validate large sets of sales data.
• Hands-on experience supporting CRM data, sales pipelines, forecasting or territory management.
• Strong attention to detail, particularly with forecasts, commissions and customer records.
• Able to manage several requests from regional stakeholders while meeting fixed reporting deadlines.
• Comfortable working independently and handling confidential commercial information.
• Strong written and spoken English.
• Able to work effectively with stakeholders across different Asia-Pacific markets and time zones.
• Familiarity with Salesforce or Microsoft Dynamics preferred.
• Experience with Power BI or Tableau is advantageous.

Responsibilities

• Provide daily operational support to sales teams across Asia-Pacific.
• Maintain CRM records including account ownership, partner mapping, territories and customer segmentation.
• Monitor pipeline health, identify stalled opportunities and follow up with the relevant sales teams.
• Support account approvals, deal registrations and other sales-system requests.
• Investigate commission, reconciliation and rebate queries, coordinating with specialist teams until they are resolved.
• Support regional forecasting cycles by validating data and consolidating forecast, risk and opportunity inputs.
• Provide backup support for regional sales operations during leave periods and peak workloads.
• Prepare CRM and pipeline data for business reviews, planning activities and management reporting.
• Conduct data-quality checks and support the development of sales dashboards and performance metrics.
• Maintain process documents, operational calendars, templates and regional knowledge resources.
• Identify opportunities to simplify processes and reduce manual work.

Skills

Sales operations

Data analysis

Forecasting

CRM management

Stakeholder management

English communication

Tools

Salesforce

Microsoft Dynamics

Power BI

Tableau

Job description

An established Global Software Development Organization is looking for a Sales Operations Analyst to support its regional sales teams across Asia-Pacific.

This is an initial 1-YEAR contract with potential conversion to a permanent position or extension depending on performance and business needs.

The role combines sales administration, CRM management, pipeline reporting, forecasting support and data analysis.

Responsibilities

• Provide daily operational support to sales teams across Asia-Pacific.
• Maintain accurate CRM records, including account ownership, partner mapping, territories and customer segmentation.
• Monitor pipeline health, identify stalled opportunities and follow up with the relevant sales teams.
• Support account approvals, deal registrations and other sales-system requests.
• Investigate commission, reconciliation and rebate queries, coordinating with specialist teams until they are resolved.
• Support regional forecasting cycles by validating data and consolidating forecast, risk and opportunity inputs.
• Provide backup support for regional sales operations during leave periods and peak workloads.
• Prepare CRM and pipeline data for business reviews, planning activities and management reporting.
• Conduct data-quality checks and support the development of sales dashboards and performance metrics.
• Maintain process documents, operational calendars, templates and regional knowledge resources.
• Identify opportunities to simplify processes and reduce manual work.

Requirements

• At least 5 years of experience in sales operations, sales support, business analysis, data analysis or a related field.
• Strong Excel skills and the ability to analyze and validate large sets of sales data.
• Hands-on experience supporting CRM data, sales pipelines, forecasting or territory management.
• Strong attention to detail, particularly when working with forecasts, commissions and customer records.
• Able to manage several requests from regional stakeholders while meeting fixed reporting deadlines.
• Comfortable working independently and handling confidential commercial information.
• Strong written and spoken English.
• Able to work effectively with stakeholders across different Asia-Pacific markets and time zones.
• Familiarity with Salesforce, Microsoft Dynamics or similar CRM platforms is preferred.
• Experience with Power BI, Tableau or another reporting tool would be advantageous.