Sales Operation Analyst

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Our client is a leading Multinational Technology company seeking a Sales Operations professional to support APAC markets on a 12-month contract, renewable. You will manage CRM data hygiene, account mapping, and deal registrations, while providing regional backup coverage for ANZ, SEA, and India and delivering data-driven insights.

The role requires 5+ years in sales operations, strong Excel and CRM/BI tool familiarity, and excellent English across APAC time zones.

Qualifications

• Bachelor's degree or equivalent with 5+ years of experience in sales operations, sales support/administration, business or data analysis, or a related field.
• Strong Excel skills and familiarity with CRM tools (Microsoft Dynamics and/or Salesforce) and BI tools (Power BI, Tableau).
• High proficiency in English (written and oral); ability to work across multiple APAC markets and time zones.
• Strong attention to detail and accuracy, especially data entry and forecast/pipeline submissions.
• Well organized and able to manage multiple requests from regional stakeholders.
• Independent worker, discreet with confidential sales data, and able to meet deadlines.

Responsibilities

• Sales Administration & Operations: maintain CRM data hygiene, account/partner mapping, deal registrations, and standardization; triage reconciliation and commission issues.
• Regional Backup Support: provide coverage for ANZ, SEA, and India to ensure forecast submissions and pipeline reporting.
• Data Analysis & Business Insights: perform ad-hoc analysis, prepare QBR materials, monitor CRM data quality for dashboards, analyze regional sales trends.
• Knowledge Management: maintain APAC Sales Ops wiki and update process docs and self-service references.

Skills

Sales operations

Excel

CRM tools

Power BI/Tableau

English proficiency

Data analysis

Multi-region coordination

Education

Bachelor's degree or equivalent

Tools

Microsoft Dynamics

Salesforce

Power BI

Tableau

Job description

Our client is a leading Multinational Technology company. This is a 12 month contract renewable role. Join our client's APAC Field Sales Operations team to provide pivotal sales administration, data analytics, and regional backup coverage across APAC markets.

Key Responsibilities

• Sales Administration & Operations: Manage CRM data hygiene, account/partner mapping, deal registrations, and account standardization. Triage and track sales rep reconciliation and compensation/commission calculation issues to resolution.

• Regional Backup Support: Provide backup coverage for ANZ, SEA, and India Field Sales Operations during leave and peak periods to ensure smooth execution of forecast submissions, pipeline reporting, and sales cadences.

• Data Analysis & Business Insights: Conduct ad-hoc data analysis, prepare QBR/planning materials, monitor CRM data quality for dashboards, and analyze regional sales trends to identify efficiency improvements.

• Knowledge Management: Maintain the APAC Sales Ops wiki, updating process documentation, calendars, directories, and self-service reference materials for regional teams.

Job Requirements

• Bachelor's degree or equivalent with 5+ years of experience in sales operations, sales support/administration, business or data analysis, or a related field.
• Strong Excel skills required; familiarity with CRM tools (Microsoft Dynamics and/or Salesforce) and BI reporting tools (Power BI, Tableau) preferred
• High proficiency in English (written and oral); able to work across multiple APAC markets and time zones
• Strong attention to detail and accuracy, particularly for data entry and forecast/pipeline submissions
• Well organized and reliable; able to manage multiple concurrent requests from different regional stakeholders
• Able to work independently, exercise discretion with confidential sales data, and prioritize under time-sensitive deadlines (e.g., forecast cutoffs)
• Strong written and verbal communication skills; comfortable coordinating with stakeholders across the region