Sales Operation Admin - Tuas Only

BWY Wilmar Pte Ltd; Singapore; Sur place; SGD 28 000 - 50 000; Plein temps

Avantages offerts par ce poste

Shuttle bus

Meal provided

Résumé du poste

BWY Wilmar Pte Ltd is seeking an Office-based Sales Administration professional in Singapore to manage order processing, documentation, and customer communications. You will coordinate with Warehouse, Logistics, and Sales teams to ensure accurate orders and timely delivery.

The role requires 1–3 years' experience in FMCG/food service or distribution, strong Excel skills, and attention to detail. Office hours are standard with on-site work at Tuas, Singapore.

Qualifications

• Minimum 1-3 years in Sales Administration, Order Processing, or Customer Service.
• Experience in FMCG/food service, distribution, or trading is advantageous.
• Proficient in MS Office, especially Excel.
• Experience with SAP is a plus.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment and communicate effectively.

Responsabilités

• Match and verify orders, pick lists, invoices and related docs for accuracy.
• Upload customer orders into internal systems per cut-off timings.
• Coordinate internal communications for order fulfilment and operations.
• Handle urgent orders, delivery escalations, and post-delivery issues on weekends/holidays.
• Assist as key coordinator for WD ordering and liaise with WDPL.
• Provide backup support for Customer Service duties during shortages or peak periods.
• Collaborate with Warehouse, Logistics, Sales and other stakeholders to ensure positive outcomes.

Connaissances

Attention to detail

Organizational skills

Multitasking

Communication skills

English fluency

Outils

Excel

SAP

Description du poste

Primary Responsibilities

• Match and verify purchase orders, pick lists, invoices, and related documents to ensure accuracy.
• Upload customer orders into internal systems and portals according to operational cut-off timings.
• Coordinate and manage internal stakeholder communication channels and group chats for order fulfilment and operational matters.
• Handle urgent orders, delivery escalations, and post-delivery issues during weekends and public holidays.
• Serve as the key coordinator for WD ordering and liaise directly with WDPL to ensure smooth fulfilment.
• Provide backup support for Customer Service Executive duties during manpower shortages, leave periods, and peak operational demands.

Secondary Responsibilities

• Serve as the first point of contact for customers via email, phone, and WhatsApp.
• Process and manage customer orders, including bulk orders and scheduled deliveries.
• Ensure order accuracy, pricing consistency, and proper documentation.
• Handle product enquiries, lead times, pricing enquiries, and order-related matters.
• Manage post-delivery issues, including exchange, returns, and delivery discrepancies.
• Prepare customer quotations based on approved pricing and guidance from the Sales/Commercial team.
• Provide supporting documents such as Halal Certificates, Product Specifications, Certificates of Analysis, and other required documents.
• Work closely with Warehouse, Logistics, Sales, and other internal stakeholders to ensure positive customer outcomes.
• Process backend documents to ensure order, picking, and delivery accuracy.
• Perform other ad-hoc duties assigned by management.

Requirements

• Minimum 1-3 years of experience in Sales Administration, Order Processing, Customer Service, or related functions.
• Experience in FMCG, Food Service, Distribution, or Trading industries is advantageous.
• Proficient in Microsoft Office applications, particularly Excel.
• Experience with SAP is a plus
• Strong attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Good communication and interpersonal skills.
• Fluency in English, both written and spoken.

Work Arrangements

• Working Days: 5-day work week on a roster basis from Monday to Sunday.
• Roster Arrangement: 4 weekdays and 1 weekend day per week.
• Working Hours: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM.
• Work Location: Tuas, shuttle bus and Meal provided
• Work From Home: No work-from-home arrangement. This position is fully office-based.