Sales Manager

S&S TECH SINGAPORE PTE. LTD.; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

S&S TECH SINGAPORE PTE. LTD. seeks a Sales Manager (Store Operations) for our Jalan Papan store. The role focuses on driving daily sales, managing inventory, supervising staff, and upholding service standards in a busy dormitory setting.

You will monitor traffic and trends, approve purchasing decisions, and ensure compliance with SOPs while delivering top-notch customer service and safe, efficient store operations.

Qualifications

• Minimum 3 years of retail or minimart supervisory experience.
• Strong leadership, communication, and problem-solving skills.
• Able to work weekends, public holidays, and long hours when required.
• Physically demanding — long hours of standing and daily operations.
• Good understanding of sales strategies, inventory management, and retail operations.
• Able to work independently with minimal supervision and make operational decisions confidently.

Responsibilities

• Drive overall daily sales performance, ensuring targets and KPIs are met or exceeded.
• Monitor customer traffic, sales trends, and purchasing patterns to adjust strategies.
• Maintain high standards of cleanliness, product display, and customer service.
• Resolve customer complaints promptly and ensure frontline staff deliver excellent service.
• Conduct stock-taking, inventory checks, and variance investigations.
• Source, negotiate, and purchase inventory to maintain stock levels without over-stocking.
• Supervise the sales team, manage performance, and plan staff rosters.
• Train staff on customer service, product knowledge, and store SOPs.
• Ensure compliance with policies and SOPs; prepare daily/weekly reports.
• Oversee store equipment and safety; report issues promptly.

Skills

Leadership

Communication

Problem-solving

Retail operations

Independent work

Job description

Position: Sales Manager (Store Operations)

Location: Jalan Papan

Industry: Retail Store (Dormitory Setting)

Key Responsibilities

1. Sales Performance & Operational Management

• Drive overalldaily sales performance, ensuring sales targets and KPIs are consistently met or exceeded.

• Monitor customer traffic, sales trends, and purchasing patterns to adjust sales strategies accordingly.

• Ensure the store maintainshigh standards of cleanliness, product display, and customer serviceat all times.

• Resolve customer complaints promptly and professionally, and ensure frontline staff deliver excellent service.

2. Inventory Control & Purchasing

• Conduct regularstock-taking, inventory checks, and variance investigations.

• Monitor fast-moving and slow-moving items, and adjust purchase quantities as needed.

• Responsible forsourcing, negotiating, and purchasing inventory, ensuring sufficient stock levels without over-stocking.

• Maintain accurate stock records and ensure compliance with store inventory procedures.

3. Staff Supervision & Training

• Supervise the sales team, monitor performance, and ensure work discipline and productivity.

• Assist in preparing staff duty rosters, ensuring sufficient manpower for daily operations.

• Train and coach staff on customer service standards, product knowledge, and store operating procedures.

• Step in to support store operations when staff are absent or during manpower shortages.

4. Compliance & Reporting

• Ensure store operations comply with company policies, safety guidelines, and operational SOPs.

• Prepare daily/weekly sales reports, inventory updates, and incident reports for management review.

• Identify operational issues and propose corrective actions to improve store efficiency and profitability.

5. Store Maintenance & Safety

• Oversee the condition of store equipment, refrigeration units, and fixtures; report issues promptly.

• Ensure safe storage and handling of goods, especially heavy items, per workplace safety guidelines.

Job Requirements

1. Minimum 3 years of retail or minimart supervisory experience(preferably in dormitory or high-volume retail setting).

2. Strong leadership, communication, and problem-solving skills.

3. Able to workweekends, public holidays, and long hourswhen required.

4. Physically demanding — role requires long hours of standing and involvement in daily operations.

5. Good understanding of sales strategies, inventory management, and retail operations.

6. Able to work independently with minimal supervision and make operational decisions confidently.