Retail Manager

a dreamworks company pte. ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A store leadership role at a dreamworks company pte. ltd. in Singapore focuses on hitting sales targets, optimizing basket size, and ensuring smooth daily operations across sales, inventory, and people management.

The role requires coordinating promotions, managing stock, training staff, handling customer issues, and enforcing loss prevention and compliance to uphold a high‑quality shopping environment for a price‑sensitive customer base.

Responsibilities

• Drive daily, weekly and monthly sales targets and basket size for the outlet.
• Monitor sales trends and fast/slow-moving SKUs; feed back to HQ/merchandising on replenishment and promotions.
• Plan and execute in-store promotions, bundle deals, and seasonal displays (e.g. festive, back-to-school).
• Track and report daily sales, footfall, and shrinkage figures to the Area/Operations Manager.
• Manage stock ordering, receiving, storage, and replenishment to avoid stock-outs of high-turn over items.
• Conduct regular stock counts/cycle counts and reconcile discrepancies against POS/inventory system.
• Ensure merchandise is displayed per planogram, price-tagged correctly, and shelves are well-stocked and tidy.
• Coordinate with suppliers/warehouse on delivery schedules and returns of damaged/expired goods.
• Recruit, train, schedule, and supervise store staff (assistant manager, sales assistants, cashiers, part-timers).
• Prepare duty rosters covering opening/closing hours, weekends and public holidays.
• Coach staff on product knowledge, upselling, and customer service standards; conduct performance reviews.
• Handle staff discipline, grievances, and elevate HR matters as needed.
• Ensure prompt, friendly service at the cashier and shop floor; personally handle escalated complaints and refunds.
• Uphold store cleanliness, safety, and a pleasant shopping environment for a largely price-sensitive, walk-in customer base.
• Oversee daily cash collection, banking, and POS reconciliation; investigate and report variances.
• Implement loss-prevention measures against theft/pilferage (staff and shoplifting) and manage CCTV/security checks.
• Ensure compliance with company SOPs, fire safety, halal/labelling requirements (where applicable), and MOM workplace regulations.
• Maintain proper records for audits (stock, cash, manpower, incident reports).

Job description

Key Responsibilities

Sales& Store Performance

• Drive daily, weekly and monthly sales targets and basket size for the outlet.
• Monitor sales trends and fast/slow-moving SKUs; feed back to HQ/merchandising on replenishment and promotions.
• Plan and execute in-store promotions, bundle deals, and seasonal displays (e.g. festive,back-to-school).
• Track and report daily sales, footfall, and shrinkage figures to the Area/Operations Manager.

Inventory& Merchandising

• Manage stock ordering, receiving, storage, and replenishment to avoid stock-outs of high-turn over items.
• Conduct regular stock counts/cycle counts and reconcile discrepancies against POS/inventory system.
• Ensure merchandise is displayed per planogram, price-tagged correctly, and shelves are well-stocked and tidy.
• Coordinate with suppliers/warehouse on delivery schedules and returns of damaged/expired goods.

Manpower& People Management

• Recruit, train, schedule, and supervise store staff (assistant manager, sales assistants, cashiers, part-timers).
• Prepare duty rosters covering opening/closing hours, weekends and public holidays.
• Coach staff on product knowledge, upselling, and customer service standards; conduct performance reviews.
• Handle staff discipline, grievances, and elevate HR matters as needed.

Customer Service

• Ensure prompt, friendly service at the cashier and shop floor; personally handle escalated complaints and refunds.
• Uphold store cleanliness, safety, and a pleasant shopping environment for a largely price-sensitive, walk-in customer base.

Cash, Loss Prevention & Compliance

• Oversee daily cash collection, banking, and POS reconciliation; investigate and report variances.
• Implement loss-prevention measures against theft/pilferage (staff and shoplifting) and manage CCTV/security checks.
• Ensure compliance with company SOPs, fire safety, halal/labelling requirements (where applicable), and MOM workplace regulations.
• Maintain proper records for audits (stock, cash, manpower, incident reports).