Retail, Shop Supervisor / Shop Manager – Singapore

MST Golf Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading retail organization in Singapore is seeking a Shop Supervisor/Manager responsible for overseeing daily operations, leading a team to meet sales targets, and managing inventory. The ideal candidate will have 3-5 years of experience in retail management, strong leadership skills, and a passion for customer satisfaction. This role offers the opportunity to develop staff and maintain high operational standards.

Qualifications

• 3-5 years in a retail management role with team leadership experience.
• Proven record of meeting sales targets and KPIs.
• Strong leadership and team management skills.

Responsibilities

• Lead a team to provide excellent customer service.
• Monitor sales performance and motivate staff.
• Manage inventory effectively to meet customer demand.

Skills

Team leadership

Customer service

Sales performance monitoring

Training and onboarding

Inventory management

Job description

Job Summary

As a Shop Supervisor / Shop Manager, you will be responsible for managing and overseeing the daily operations of the retail store. You will lead a team of retail staff, ensuring the store operates smoothly and efficiently while meeting sales targets. Your role includes monitoring team performance and providing reports on sales and staff performance to the Shop Manager / Country Manager. You will also maintain store displays, and ensure all operational procedures are consistently followed to achieve business objectives.

Responsibilities

• Lead by example to provide excellent customer service and resolve any customer complaints or concerns promptly.
• Ensure the store maintains a customer-first class environment, setting high standards of engagement and service delivery.
• Encourage the team to go above and beyond to exceed customer expectations.
• Monitor and track sales performance to ensure store targets are met.
• Boost sales performance by motivating and guiding team members to achieve individual and collective goals.
• Provide regular reports on sales performance, staff productivity, and ways to improve sales to the Area Manager / Country Manager.
• Supervise, mentor, and motivate the team to ensure efficient daily operations and high morale.
• Guide and support team members in achieving their personal and team goals.
• Assist in hiring, training, and onboarding new staff, ensuring they understand their roles, responsibilities, and company culture.

Performance Monitoring & Staff Development

• Conduct regular performance assessments and provide coaching, feedback, and support to the team.
• Identify training opportunities for team members to enhance their skills and capabilities.
• Ensure consistent development of staff through ongoing training, feedback, and recognition of achievements.

Onboard and Train New Staff

• Provide training to new staff on section-specific duties, customer service expectations, and product knowledge.
• Assist in introducing new team members to the store culture and operational procedures, ensuring they are prepared for their roles.
• Ensure all staff understand their responsibilities, safety procedures, and sales expectations.

Inventory Management

• Ensure the store is well-stocked and inventory is managed effectively to meet customer demand.
• Perform regular inventory checks, manage stock replenishment, and maintain accurate stock records.
• Liaise with HQ and suppliers for timely stock orders and follow-up on any stock-related issues.

Store Operation & Safety

• Oversee all aspects of store operations including opening and closing procedures, cash handling, and adherence to security protocols.
• Ensure the store is clean, organised, and compliant with health and safety regulations.
• Ensure that store displays, visual merchandising, and promotional materials are in line with company standards.

Qualifications / Skills Needed

• At least 3–5 years in a retail management role with experience leading teams, achieving sales goals, and overseeing store operations
• Proven track record of meeting sales targets and KPIs
• Strong leadership and team management skills with the ability to motivate and develop staff
• Exceptional customer service skills and a passion for customer satisfaction
• Excellent communication, interpersonal, and problem-solving skills, good in decision-making skills
• Strong organisational and time management skills, with the ability to multitask in a fast-paced environment
• Knowledge of inventory management and store operations
• Ability to handle cash and other financial transactions accurately
• Self-motivated, proactive, and results-driven with a positive attitude
• Strong attention to detail and ability to work independently and as part of a team