Supervisor

Sephora Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Sephora Singapore Pte Ltd is looking for a capable Store Supervisor to lead daily operations in our flagship store. You will oversee performance, merchandising, and customer service to deliver exceptional shopping experiences.

Responsibilities include people development, training, and ensuring stock control and loss prevention. The role requires a diploma and at least 3 years in retail, with strong leadership and communication skills.

Qualifications

• Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): customer service, communication, good leadership.
• Preferably Executive specialized in Sales - Retail/General or equivalent.

Responsibilities

• Monitor and analyse performance data and make adjustments to drive commercial success within assigned store area.
• Allocate resources and organize processes within assigned area to drive efficiency and productivity in a variety of situations.
• Share best practices to drive the overall store team performance.
• Lead team to meet or exceed customer expectations at all times.
• Use advanced Category expertise to drive sales and customer loyalty in assigned area.
• Coach and motivate individuals within assigned area to maximize their performance.
• Support the recruitment, onboarding and training of store team members.
• Guide and train all team members within assigned area on Foundational and Seasonal Brand and product knowledge.
• Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in assigned area.
• Manage merchandise delivery processing on the same day it arrives.
• Keep an organized stockroom and direct sales floor replenishment to ensure assigned areas and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis.
• Execute all applicable loss prevention procedures.
• Maintain a safe and productive shopping and working environment.
• Be a role model for customer service and meeting or exceeding customers’ expectations.
• Supervise and coordinate the team to ensure all customers receive an optimal service level at all times.

Skills

Customer service

Communication

Leadership

Education

Diploma/Advanced/Higher/Graduate Diploma in any field

Job description

RESPONSIBILITIES AND DUTIES

Store performance and monitoring

• Monitor and analyse performance data and make any necessary adjustments to drive commercial success within assigned store area

• Allocate resources and organize processes within assigned area to drive efficiency and productivity in a variety of situations

• Share best practices to drive the overall store team performance

Self/team management: People development

• Lead team to meet or exceed customer expectations at all times

• Use advanced Category expertise to drive sales and customer loyalty in assigned area

Self/team management: Training

• Coach and motivate individuals within assigned area to maximize their performance

• Support the recruitment, on boarding and training of store team members

• Guide and train all team members within assigned area on Foundational and Seasonal Brand and product knowledge

Store management – Merchandising

• Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in assigned area

Store management – Operations

• Manage merchandise delivery processing on the same day it arrives

• Keep an organized stockroom and direct sales floor replenishment to ensure assigned areas and/or the entire store’s complete product offer is immediately available and easily accessible to customers in a consistent basis

• Execute all applicable loss prevention procedures

• Maintain a safe and productive shopping and working environment

Customer Service

• Be a role model for customer service and meeting or exceeding customers’ expectations

• Supervise and coordinate the team to ensure all customers receive an optimal service level at all times

Any other duties which may assign to you from time to time

Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.

• At least 3 Year(s) of working experience in the related field is required for this position.

• Required Skill(s): customer service, communication, good leadership

• Preferably Executive specialized in Sales - Retail/General or equivalent.