Sales Engineer

FERMAX ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities in a customer-facing role

Supportive team environment

Work with smart estate technologies

Job summary

FERMAX ASIA PACIFIC PTE. LTD. is seeking a Sales Engineer in Singapore. The role focuses on managing post-project estate handovers, promoting service contracts, and building long-term customer relationships. Candidates should have a diploma or degree in relevant fields and strong communication skills. The position offers opportunities to work with innovative estate technologies and be part of a supportive team environment.

Qualifications

• Strong communication and interpersonal abilities required.
• Capacity to manage customer relationships effectively.
• Experience in estate management is beneficial.

Responsibilities

• Coordinate estate handover from Project to Service team.
• Present and manage service contract proposals.
• Introduce and promote hardware solutions.
• Manage annual subscription renewals and upgrades.
• Build strong relations with MCST councils and MAs.
• Coordinate internal support for customer issues.

Skills

Strong communication and presentation skills

Customer-oriented with strong follow-up discipline

Experience with MCST/estate management

Education

Diploma/Degree in relevant fields

Job description

About the Role

We are looking for an Sales Engineer to support post-project estate management and drive the adoption of service contracts, digital subscriptions, and estate enhancement solutions. You will be the key liaison for MCST councils and Managing Agents, ensuring a smooth handover after project completion and strengthening long-term customer relationships.

Key Responsibilities

1. Estate Handover Management
   • Coordinate estate handover from Project to Service team at the end of the DLP.
   • Ensure all reports, documents, and commissioning details are completed.
   • Conduct estate walkthroughs and obtain formal acceptance.
2. Service & Maintenance Contracts
   • Present and explain service contract proposals.
   • Address queries, revise proposals, and track signing.
   • Monitor contract expiry and initiate renewals.
3. Hardware Solutions Promotion
   • Introduce solutions such as LPR, QR/mobile access, VMS, and FR.
   • Conduct demos and identify estate improvements.
   • Coordinate site surveys, quotations, and installations.
4. Subscription Management (iPlus / Genio360)
   • Manage annual subscription renewals.
   • Propose upgrades and ensure continuous service.
   • Educate clients on features and benefits.
5. Digital Solutions & Feature Adoption
   • Present new digital modules.
   • Conduct live demos and gather feedback.
6. Customer Relationship Management
   • Build strong relations with MCST councils and MAs.
   • Act as main post-handover contact.
   • Provide timely updates and coordinate internal support.
7. Internal Collaboration
   • Work with internal teams.
   • Maintain updated estate records.
   • Prepare proposals and documentation.

What We're Looking For

• Diploma/Degree in relevant fields.
• Strong communication and presentation skills.
• Customer-oriented with strong follow-up discipline.
• Experience with MCST/estate management is an advantage.

KPIs

• Estate handovers
• Contract conversions & renewals
• Subscription renewal rate
• Upsell performance
• Customer satisfaction

Why Join Us?

• Work with smart estate technologies.
• Growth opportunities in a customer-facing role.
• Supportive team environment.