Service Sales Engineer

KOERBER SUPPLY CHAIN SG PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

KOERBER SUPPLY CHAIN SG PTE. LTD. seeks a Service Sales leader to mentor a Service Department, craft customer-focused proposals, and drive AMC renewals and aftermarket revenue. You will build strong client relationships, pursue new opportunities, and align strategies with market trends.

You will coordinate contract reviews, ensure compliance with policies, and act as the single commercial contact for pricing, contracts, and orders across AMC, retrofit, and spare parts.

Qualifications

• Diploma or bachelor’s degree in business, engineering, or a related field.
• Proven track record of success in service sales with at least 5 years of experience.
• Strong leadership and negotiation abilities.

Responsibilities

• Lead, mentor, support and motivate a team of Service Department.
• Provide Service Sales proposals focusing on customer needs (upgrades, retrofits, service agreements, support, spare parts, training).
• Own and drive AMC renewals—track expiry pipelines and engage customers ahead of renewal dates to avoid lapses.
• Develop excellent relationships with customers and identify new business opportunities within existing and potential accounts.
• Analyse market trends and customer needs to refine proposals and strategies for system improvements.
• Understand customer needs and develop customized service solutions.
• Ensure customer satisfaction by addressing concerns promptly.
• Prepare regular sales reports, forecasts, and performance metrics.

Skills

Service sales leadership

Team management

Customer relationship

Negotiation

Communication

Problem solving

Analytical skills

Dynamic mindset

Education

Bachelor's degree in business or engineering

Job description

Roles & Responsibilities

• Lead, mentor, support and motivate a team of Service Department.
• Provide Service Sales proposal focusing on customer’s needs. Upgrades, Retrofits, Service Agreement and Support, Spare Parts, Technical training.
• Own and drive Annual Maintenance Contract (AMC) renewals – tracking contract expiry pipelines and proactively engaging customers ahead of renewal dates to minimize lapses in coverage.
• Develop excellent relationship with customers.
• Identify and pursue new business opportunities within existing and potential customer accounts.
• Analyse market trends and customer need to adapt and refine proposals / strategies for system improvement.
• Understand customer needs and develop customised service solutions.
• Ensure customer satisfaction by promptly addressing any concerns or issues.
• Prepare regular sales reports, forecasts, and performance metrics.
• Prepare annual service sales budget and rolling monthly/quarterly forecasts across AMC, retrofit, and spare parts revenue streams, tracking actual performance against budget and flagging variances early.
• Make recommendations and solutions to enhance effectiveness.
• Negotiate upgrades,service contracts and agreements with customers, ensuring favourable terms for both parties.
• Collaborate to review and finalize contracts.
• Ensure that all sales activities comply with company policies and industry regulations.
• Maintain accurate records of sales transactions, contracts, and customer communications.
• Act as the key point of contact for the customer on all commercial matters relating to AMC, retrofit, and spare parts – ensuring a single, consistent point of contact for pricing, contract, and order-related queries.

Requirements

The person:

• Diploma or bachelor’s degree in business, engineering, or a related field
• Proven trackrecord of success in service sales, with at least 5 years of experience
• Strong leadership and team management skills
• Exceptional communication and negotiation abilities
• Excellent problem-solving and analytical skills.
• Dynamic and results-oriented