ENGINEER

DATUMSTRUCT (S) PTE LTD; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

DATUMSTRUCT (S) PTE LTD is seeking a technically strong professional to support our Sales team, conduct site surveys, design system architectures, and prepare BOMs. You will coordinate projects end-to-end, deploy and commission systems, and provide hands-on Level 1/2 technical support.

The role requires 2–5 years of relevant experience, excellent communication, and the ability to work with customers, vendors, and internal teams to meet project deadlines.

Qualifications

• Diploma or Degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Information Technology, Mechatronics, or a related discipline.
• 2 to 5 years of experience in technical support, project implementation, systems engineering, or infrastructure solutions.
• Experience in customer-facing technical roles is preferred.
• Fresh graduates with strong technical aptitude and positive attitude are welcome to apply.

Responsibilities

• Support the Sales Team in understanding customer requirements and technical needs.
• Conduct site surveys and technical assessments.
• Prepare technical proposals, solution designs, bill of materials (BOM), and system architecture diagrams.
• Review customer specifications and tender requirements.
• Provide technical clarifications and participate in customer meetings and presentations.
• Liaise with vendors and manufacturers for solution design and product selection.
• Coordinate project activities from planning through implementation and handover.
• Monitor project schedules, milestones, and deliverables.
• Coordinate with customers, subcontractors, vendors, and internal teams.
• Attend project meetings and provide project updates.
• Track project actions, risks, and issues to ensure timely resolution.
• Prepare project documentation, reports, and handover documents.
• Perform installation, configuration, testing, and commissioning of systems.
• Support onsite deployment and migration activities.
• Conduct system integration testing and User Acceptance Testing (UAT).
• Troubleshoot technical issues during implementation.
• Conduct customer training and system handover.
• Provide Level 1 and Level 2 technical support.
• Investigate and resolve customer-reported technical issues.
• Manage support tickets and ensure compliance with service response commitments.
• Escalate complex cases to vendors and manufacturers where necessary.
• Perform root cause analysis and recommend corrective actions.
• Support preventive maintenance and system health checks.

Skills

Networking concepts

Windows OS

Linux OS

Schematic reading

System deployment

Troubleshooting

Documentation

Communication

Analytical thinking

Time management

Teamwork

Education

Diploma or Degree in Electrical Engineering/Electronics Engineering/Computer Engineering/Information Technology/Mechatronics

Tools

AutoCAD

Visio

DCIM

Environmental Monitoring Systems

UPS

PDU

Power Monitoring

IoT

Data Centre Infrastructure

Microsoft Office

Job description

Job Responsibilities

Pre-Sales Support

• Support the Sales Team in understanding customer requirements and technical needs.
• Conduct site surveys and technical assessments.
• Prepare technical proposals, solution designs, bill of materials (BOM), and system architecture diagrams.
• Review customer specifications and tender requirements.
• Provide technical clarifications and participate in customer meetings and presentations.
• Liaise with vendors and manufacturers for solution design and product selection.

Project Coordination & Delivery

• Coordinate project activities from planning through implementation and handover.
• Monitor project schedules, milestones, and deliverables.
• Coordinate with customers, subcontractors, vendors, and internal teams.
• Attend project meetings and provide project updates.
• Track project actions, risks, and issues to ensure timely resolution.Prepare project documentation, reports, and handover documents.

Deployment & Commissioning

• Perform installation, configuration, testing, and commissioning of systems.
• Support onsite deployment and migration activities.
• Conduct system integration testing and User Acceptance Testing (UAT).
• Troubleshoot technical issues during implementation.
• Conduct customer training and system handover.

Technical Support

• Provide Level 1 and Level 2 technical support.
• Investigate and resolve customer-reported technical issues.
• Manage support tickets and ensure compliance with service response commitments.
• Escalate complex cases to vendors and manufacturers where necessary.
• Perform root cause analysis and recommend corrective actions.
• Support preventive maintenance and system health checks.

Job Requirements

Education

• Diploma or Degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Information Technology, Mechatronics, or a related discipline.

Experience

• 2 to 5 years of experience in technical support, project implementation, systems engineering, or infrastructure solutions.
• Experience in customer-facing technical roles is preferred.
• Fresh graduates with strong technical aptitude and positive attitude are welcome to apply.

Technical Skills

• Basic understanding of networking concepts (TCP/IP, LAN/WAN).
• Familiarity with Windows and Linux operating environments.
• Ability to read technical drawings, schematics, and architecture diagrams.
• Experience in system deployment, configuration, and troubleshooting.
• Knowledge of DCIM, Environmental Monitoring Systems, UPS, PDU, Power Monitoring, IoT, or Data Centre Infrastructure solutions is an advantage.
• Proficient in Microsoft Office applications.
• Familiarity with AutoCAD, Visio, or diagramming tools is an advantage.

Soft Skills

• Strong communication and interpersonal skills.
• Customer-oriented with a professional and service-minded attitude.
• Good presentation and technical documentation skills.
• Strong problem-solving and analytical thinking abilities.
• Ability to manage multiple tasks and priorities effectively.
• Well-organised with good planning and coordination skills.
• Strong sense of ownership, responsibility, and accountability.
• Self-motivated and able to work independently.
• Team player with excellent collaboration skills.
• Willingness to learn and adapt to new technologies.
• Positive attitude and strong work ethic.
• Able to work under pressure and meet project deadlines.