Sales Coordinator

TQC PRECISION ENGINEERING PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

TQC Precision Engineering Pte. Ltd. in Singapore is seeking a detail-oriented Customer Service & Order Entry professional to manage quotations, orders, and delivery coordination with the planning and logistics teams.

The role emphasizes accurate data entry in the ERP/MRP system, strong English communication, and proficient MS Office skills. Prior experience in manufacturing and customer-facing support is preferred.

Qualifications

• Diploma in a relevant field with at least 3 years of customer service and order entry experience.
• Experience in manufacturing industry is beneficial.
• Strong English communication, both written and spoken.
• Proficiency in MS Office and ERP/MRP systems an advantage.
• Attentive, patient, and analytical.

Responsibilities

• Prepare quotations, sales & delivery orders promptly to the customer.
• Issue P.O. acknowledgement to customer and create order entry in system.
• Collaborate with planning team on escalations and pull in orders to maximize shipment.
• Coordinate shipment with logistics team and handle shipment issue.
• Maintain Sales: Order intake into the ERP system for order triggering preparation.
• Coordinate for all customer RFQs and ensure timely submission to win projects for strategic customers.
• Prepare job sheets for order launching to the internal team.
• Inventory management, stock-take, buffer stock, VMI, Kanban or consignment as applicable.
• Coordinate with internal departments to meet committed delivery and resolve issues.
• Update Outstanding Sales Order list DAILY and share with customers.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open communication.
• Maintain customer records and documentation (DO/invoices).
• Send a weekly Outstanding Order Report with committed dates to customers.
• Prepare picking list & D/O for daily goods delivery.
• Any ad hoc duties as assigned by supervisor.

Skills

Customer service

Order entry

Communication skills

Analytical skills

Problem solving

Attention to detail

Education

Diploma (min 3 years) in relevant field

Tools

MS Office (Excel/PowerPoint/Word)

MRP/ERP systems

Job description

Job Responsibility

• Preparation of quotations, sales & delivery orders promptly to the customer.
• Issue P.O. acknowledgement to customer and create order entry in system.
• Collaborate with the planning team on escalations and pull in orders to maximize shipment.
• Coordinate shipment with logistics team and handle shipment issue.
• Maintaining Sales: Order intake into the ERP system for order triggering preparation.
• Coordinate for all respective customer RFQs and ensure they are submitted on time in order to position ourselves to win the project for strategic customers.
• Job sheet preparation for order launching to the internal team.
• Inventory management, stock-take, Buffer stock, VMI, Kanban or Consignment Agreement.
• Coordinate and follow up with internal departments of customer open order and meet with the planner to obtain internal committed delivery and resolve issues.
• Update Outstanding Sales Order list DAILY and send update to customer periodically.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Maintains customer records and documentation (DO / invoices) by updating account information.
• Send a weekly Outstanding Order Report (OOR) with committed date to customers.
• Prepare picking list & D/O for daily goods delivery.
• Any ad hoc duties as assigned by immediate superior.

Job Requirement

• Preferably with a diploma with Min. 3 years of customer service and order entry experience.
• Experience in manufacturing industry is an added advantage.
• Strong spoken/written communication skills in English.
• Proficient in Microsoft office (Including Excel, PowerPoint and Word).
• Analytical and problem-solving skills.
• Knowledge in using an MRP/ERP system is an advantage.
• Attentiveness and patience.