Sales Consultant

Inside Lvmh; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Dior in Singapore is seeking a Sales Consultant to provide luxury retail service, driving sales and delivering a personalised client experience. You will source, advise, and assist clients with product selections that reflect their lifestyle and tastes.

The role focuses on building strong client relationships, expanding the customer portfolio, and contributing to boutique sales targets while maintaining brand standards and service excellence.

Qualifications

• Previous experience in sales or customer service is preferred.
• Strong interpersonal communication and relationship-building abilities.
• Comfort with product knowledge and client-focused selling.

Responsibilities

• Achieve monthly individual sales targets and contribute to the boutique target.
• Consistently deliver an exceptional client experience to generate new and repeat business.
• Maintain in-depth understanding of product range to provide insightful recommendations.
• Cultivate repeat business by building loyal client relationships and following up on opportunities.
• Assist clients in selecting products that meet their needs and lifestyle.

Skills

Inter-personal skills

Communication skills

Basic computer skills

Professional image

Job description

Step into the world of Dior as a Sales Consultant and embark on a journey of luxury and style. Delight in curating unforgettable experiences for our esteemed clientele, while immersing yourself in the essence of haute couture and exceptional craftsmanship. Join us in redefining elegance and sophistication, where every interaction becomes an opportunity to showcase the timeless allure of Dior.

Job responsabilities

Contribute to Sales Performance & Service Standards

• Achieve monthly individual sales targets and contribute to the overall boutique target
• Consistently deliver an exceptional client experience that results in both new and repeat business
• Maintain an in-depth understanding of our product range to provide clients with insightful product recommendations
• Cultivate repeat business by building and maintaining strong, loyal client relationships, following up on potential sales, and ensuring a high rate of return clients
• Assist clients in selecting products that meet their needs, preferences, and lifestyle

Client Development

• Deliver personalised, high-touch service to each client, ensuring a memorable and luxurious shopping experience
• Build and maintain long-lasting relationships with clients by keeping detailed records of customer preferences and purchases to offer personalised follow-ups and tailored service
• Participate in store events, promotions, and VIP client outreach to enhance client engagement and increase sales
• Build and manage a client portfolio to ensure ongoing client outreach, engagement, and loyalty
• Explore prospects and identify new opportunities to attract potential clients

Operations

• Provide after-sales service, assisting with exchanges, repairs, and alterations as needed to maintain client satisfaction
• Handle stock with care, ensuring accurate inventory management and partake in stock-take activities
• Adhere to compliance regulations and execute accurate cashiering procedures

Product Knowledge and Other Related Trainings

• Participate in training sessions on new product launch collections, brand history, and the selling ceremony
• Engage in continuous learning, including exploring paths in management, operations, fashion styling, and elite client management, to enhance your skills and contribute to the growth of the business

Profile

Work Experience

• Previous experience in sales, customer service and customer relation industry

Skills

• Excellent inter-personal and communication skills
• Basic computer skills
• A professional image with good sales presentation skills and the ability to build rapport with clients

Qualities

• Result-oriented
• Good team player
• Confident and motivated
• Passion for retail
• Ability to handle stress
• Possess excellent fashion sense and trend awareness