Training Manager

LVMH Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Dior in Singapore seeks a Training Manager to lead the market's training strategy and manage the training and fashion styling team, ensuring an exceptional client experience that upholds Dior's high standards.

The role delivers corporate retail training, coaches staff on selling and service techniques, and develops seasonal trainings with merchandising. It also tracks training effectiveness using tools like DIOR(K)NOW and TRAINING TRACKER.

Qualifications

• Degree holder in HR Management, Business Administration or related discipline.
• Minimum 10 years of working experience, with at least 5 years in training delivery including management training, selling techniques training or customer service training.
• Luxury fashion/retail experience is advantageous.
• Excellent command of English, written and spoken.
• Proficient in MS Office tools (PowerPoint) and presentations.

Responsibilities

• Lead the training team and collaborate with the Country Manager to formulate and execute effective training programs.
• Build and monitor a training action plan tailored to market needs.
• Develop annual training plan with long- and mid-term visions for training strategy.
• Deliver corporate retail training and development activities; evaluate effectiveness.
• Coach the retail team on performance, selling and service techniques, and brand knowledge.
• Host seasonal collection trainings with merchandising; organize inductions for staff.
• Analyze training data (DIOR(K)NOW, DIOR(CX), TRAINING TRACKER) to assess impact.
• Ensure service excellence and Dior Experience across client interactions.
• Provide ongoing coaching for new joiners and develop soft skills; ensure staff integration.
• Collaborate with teams to align actions with the House’s direction.

Skills

Leadership

Coaching

Training Delivery

Communication

English Proficiency

Education

Degree in HR Management / Business Administration / Management

Tools

MS PowerPoint

Job description

Training plays a critical role in a luxury retail organisation, ensuring that the retail team develops strong selling expertise, embodies the brand values and history, and consistently delivers a high level of service to our clients.

As a Training Manager, you will be responsible for developing and executing the training strategy for the market, while leading the training and fashion styling team. You will ensure an exceptional client experience that aligns with Dior's high standards and deliver training and coaching initiatives that support business growth and enhance productivity. You will also foster the development of retail team soft skills.

Job responsibilities

Training Leadership and Strategy

• Lead the training team and collaborate with the Country Manager to formulate and execute effective training programs in partnership with boutique leaders and the retail team.
• Build and monitor a training action plan tailored to the specific training needs of the market.
• Develop an annual training plan with long-term and mid-term visions on the training strategy.
• Work closely with the regional team to align on training strategies and contribute to the creation or revision of training programs and materials.
• Propose and manage the training budget in alignment with company guidelines.

Training Delivery and Development

• Deliver corporate retail training and development activities, ensuring that training objectives are met, and effectiveness is evaluated.
• Coach the retail team on performance, selling & service techniques, and brand knowledge.
• Host seasonal collection trainings in partnership with the merchandising team, ensuring the retail team is trained on the inspirations and collection strategy each season.
• Organise and conduct company inductions for all staff.
• Organise, deliver, and monitor various training initiatives through blended learning experiences.
• Analyse training data, including DIOR(K)NOW, DIOR(CX), and TRAINING TRACKER, to assess the impact and effectiveness of training programs.

Client Experience and Service Excellence

• Ensure the team consistently embodies service excellence and selling expertise on the sales floor with every customer interaction.
• Ensure the consistent delivery of the Dior Experience for all clients, aligned with Dior's high standards.

Coaching and Team Development

• Monitor and follow up with boutique leaders on new joiners’ performance and provide ongoing coaching where necessary.
• Foster the development of retail team soft skills to enhance overall performance and customer service.
• Ensure that all staff are well integrated into the company and store environment.
• Support and manage the training and fashion styling team to ensure high performance.

Collaboration and Communication

• Collaborate with various teams and stakeholders to align actions with the House’s direction.
• Stay informed of new trends and competitor activities, providing feedback on market updates and new initiatives.

Profile

Education & Professional Qualifications

• Degree holder / Diploma in HR Management / Business Administration / Management or related discipline.

Work Experience

• Minimum 10 years of working experience, with at least 5 years of training delivery experience including management training, selling techniques training or customer service training.
• Good understanding of luxury fashion brands or retail industry will be an advantage.

Other Requirements

• Presentation and interpersonal skills: able to influence team and to interact with different types of people.
• Excellent training and coaching skills.
• Good command of English in both spoken and written.
• Proficient in computer knowledge and MS Office especially MS PowerPoint.
• Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
• Self-motivated, proactive and passionate in luxury fashion industry.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.