Training Manager

Inside Lvmh; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Dior Singapore is seeking a Training Manager to design and execute a comprehensive training strategy for the market, leading the training and fashion styling team and elevating client experiences to Dior's high standards.

The role emphasizes coaching, program development, and collaboration with boutique leaders and regional partners to ensure consistent brand knowledge, selling techniques, and exceptional service across all staff. Fluency in English and luxury retail experience are highly valued.

Qualifications

• Degree or diploma in HR, business, management, or related discipline.
• Minimum 10 years of working experience, with at least 5 years in training delivery and management training.
• Experience in luxury fashion brands or retail is advantageous.

Responsibilities

• Lead the training team and collaborate with the Country Manager to implement training programs.
• Build and monitor a training action plan tailored to market needs.
• Develop an annual training plan with long-term and mid-term visions.
• Align training strategies with regional teams and update programs and materials.
• Propose and manage the training budget according to guidelines.
• Deliver corporate retail training and evaluate effectiveness.
• Coach retail staff on performance, selling, service, and brand knowledge.
• Host seasonal collection trainings with merchandising.
• Organise and conduct company inductions for all staff.
• Deliver and monitor blended learning initiatives.
• Analyse training data (DIOR(K)NOW, DIOR(CX), TRAINING TRACKER) for impact.
• Ensure service excellence and Dior Experience across client interactions.
• Provide ongoing coaching to new joiners and monitor performance.
• Foster development of retail team soft skills and integration into the store environment.
• Support and manage the training and fashion styling team to high performance.
• Collaborate with teams to align actions with the House's direction.
• Stay informed of trends and competitor activities and share market insights.

Skills

English proficiency

Leadership

Communication

Coaching

Education

Degree or Diploma in HR/Business/Management

Tools

MS PowerPoint

Job description

Training plays a critical role in a luxury retail organisation, ensuring that the retail team develops strong selling expertise, embodies the brand values and history, and consistently delivers a high level of service to our clients.

As a Training Manager, you will be responsible for developing and executing the training strategy for the market, while leading the training and fashion styling team. You will ensure an exceptional client experience that aligns with Dior's high standards and deliver training and coaching initiatives that support business growth and enhance productivity. You will also foster the development of retail team soft skills.

Job responsabilities

Training Leadership and Strategy

• Lead the training team and collaborate with the Country Manager to formulate and execute effective training programs in partnership with boutique leaders and the retail team.
• Build and monitor a training action plan tailored to the specific training needs of the market.
• Develop an annual training plan with long-term and mid-term visions on the training strategy.
• Work closely with the regional team to align on training strategies and contribute to the creation or revision of training programs and materials.
• Propose and manage the training budget in alignment with company guidelines.

Training Delivery and Development

• Deliver corporate retail training and development activities, ensuring that training objectives are met, and effectiveness is evaluated.
• Coach the retail team on performance, selling & service techniques, and brand knowledge.
• Host seasonal collection trainings in partnership with the merchandising team, ensuring the retail team is trained on the inspirations and collection strategy each season.
• Organise and conduct company inductions for all staff.
• Organise, deliver, and monitor various training initiatives through blended learning experiences.
• Analyse training data, including DIOR(K)NOW, DIOR(CX), and TRAINING TRACKER, to assess the impact and effectiveness of training programs.

Client Experience and Service Excellence

• Ensure the team consistently embodies service excellence and selling expertise on the sales floor with every customer interaction.
• Ensure the consistent delivery of the Dior Experience for all clients, aligned with Dior's high standards.

Coaching and Team Development

• Monitor and follow up with boutique leaders on new joiners' performance and provide ongoing coaching where necessary.
• Foster the development of retail team soft skills to enhance overall performance and customer service.
• Ensure that all staff are well integrated into the company and store environment.
• Support and manage the training and fashion styling team to ensure high performance.

Collaboration and Communication

• Collaborate with various teams and stakeholders to align actions with the House's direction.
• Stay informed of new trends and competitor activities, providing feedback on market updates and new initiatives.

Profile

Education & Professional Qualifications

• Degree holder / Diploma in HR Management / Business Administration / Management or related discipline.

Work Experience

• Minimum 10 years of working experience, with at least 5 years of training delivery experience including management training, selling techniques training or customer service training.
• Good understanding of luxury fashion brands or retail industry will be an advantage.

Other Requirements

• Presentation and interpersonal skills: able to influence team and to interact with different types of people.
• Excellent training and coaching skills.
• Good command of English in both spoken and written.
• Proficient in computer knowledge and MS Office especially MS PowerPoint.
• Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
• Self-motivated, proactive and passionate in luxury fashion industry.