Client Advisor

Fendi; Singapore; On-site; SGD 33,000 - 67,000; Full time

Job summary

Fendi Singapore seeks a dedicated Ambassador to deliver a luxurious client experience, promoting FENDI history, craftsmanship, and creativity. You will drive sales, manage client relationships, and support store operations while upholding the highest standards of grooming and service.

In this role you will engage customers, maintain inventory accuracy, and collaborate with the team to achieve store KPIs in a high-end retail environment.

Qualifications

• Minimum 3 years of related experience in Fashion/High End Luxury industry.
• Good grooming standard.
• Strong selling and communication skills.
• Excellent relationship building with good interpersonal skills.
• Strong customer focus.
• Goal oriented approach.
• Good team spirit and positive personality.
• Bilingual with ability to speak third language an added advantage.
• Passionate about high end luxury goods and willing to commit retail hours.
• Knowledge in operating retail management system.

Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories.
• Monitor individual sales and achieve performance target and KPI.
• Provide customer feedback on products, especially newly launched products.
• Strengthen customer relations and nurture loyal FENDI customer base and CRM tools.
• Manage customer service quality to meet customer expectations with professional and personal touch.
• Operate the Retail Pro Management system across stock, payments, inquiries and customer data.
• Carry out store duties as assigned by team leaders and management.
• Maintain inventory accuracy by receiving stock, displaying merchandise according to guidelines.
• Maintain a safe, clean store environment and daily housekeeping.

Skills

Fashion luxury experience

Sales & KPI focus

Customer relationship management

Grooming standard

Interpersonal skills

Team player

Bilingual (third language advantageous

Retail hours commitment

Retail Pro Management system

Tools

Retail Pro Management system

Job description

PRIMARY OBJECTIVE

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Job Responsibilities

PRIMARY OBJECTIVE

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

JOB DUTIES & RESPONSIBILITIES

Sales Performance

• Engage in upselling, cross selling and multiple selling for all product categories
• Monitor individual sales and achieve performance target and KPI
• Provide customer feedback on products, especially newly launched products

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer

Store Operations

• Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
• Perform store duties as assigned by team leaders and management

Store Management

• Maintain inventory accuracy by properly receiving of stock, display and store merchandise according to company guidelines

Store Maintenance

• Maintain a safe and clean store environment and implement daily housekeeping duties
• Maintain proper visual merchandising according to company guidelines

KEY REQUIREMENTS & COMPETENCIES

• Minimum 3 years of related experience in Fashion/High End Luxury industry
• Good grooming standard
• Strong selling and communication skills are necessary
• Excellent relationship building skill with good interpersonal skill
• Strong customer focused
• Goal oriented approach
• Good team player with positive personality
• Bilingual with the ability to speak third language an added advantage
• Passionate in high end luxury goods and willing to commit the retail hours
• Knowledge in operating retail management system