Senior Sales Associate

hermes singapore (retail) pte ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Hermes Singapore (Retail) Pte Ltd is seeking a skilled Retail Sales Associate to manage daily store operations and deliver outstanding customer service in a luxury environment.

The role involves building client relationships, promoting products, and guiding junior staff while maintaining brand standards and a premium shopping experience.

Qualifications

• At least 3 years of relevant experience in high-end fashion or luxury retail.
• Passion for retail with strong selling skills.
• Fluent in English; additional languages are a plus.

Responsibilities

• Manage daily store operations and ensure excellent customer service.
• Build and maintain client relationships and identify customer needs.
• Inform customers about new products and promotions.
• Handle client inquiries and concerns with professionalism.
• Support and train junior sales associates and newcomers.

Skills

Customer service

Sales

Communication

Teamwork

English fluency

Tools

POS system

Job description

General Role

Responsible for all sales activities in store. Deliver quality and consistency of service including identifying customers needs, developing client relationships, sale, and delivering post-sale services.

Major Responsibilities:

• Responsible for the daily store operations
• Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image
• Calls on current and potential customers to establish and maintain client relationship
• Keep customers informed on new products or services, changes, etc.
• Identifies and handles client enquiries and concerns
• Executes sales plans and participates in marketing events and promotion programs
• Communicates feedback gathered through in-store activities to store management
• Other duties as assigned
• Provides guidance and training to junior sales associates or new comers.
• Assists in identifying and handling client enquiries, concerns and complains. Takes charge of selected VIP clients.
• Keeps records and reports on sales activities.
• Other duties as assigned.

Requirements & Capabilities:

• At least 3 years of relevant experience in high-end fashion, luxury industry or in similar capacity
• Passion in retail industry with good selling skills
• Likes fashion and appreciates quality products
• Fluent in English. Additional languages spoken is a plus.
• Must be a good team player, pleasant, service oriented with good communication skills
• Basic computer skills