Specialist Retail Sales (Watch)

Manpower Singapore; Singapore; On-site; SGD 27,900 - 44,640; Full time

Job summary

Manpower Singapore is looking for a luxury retail associate with a passion for watches to greet clients, understand needs, and recommend brands and models. You will demonstrate features, handle reservations, process sales, and maintain premium displays.

The role requires strong communication, service mindset, and the ability to work weekends. Experience in luxury retail and POS proficiency are essential for success in this environment.

Qualifications

• Experience in luxury retail, watch, jewellery, or premium fashion sales.
• Good sales, communication, and interpersonal skills.
• Passion for watches and luxury brands.
• Customer-focused with a service-oriented mindset.
• Ability to work retail hours, including weekends and public holidays.
• Basic computer and POS system knowledge.

Responsibilities

• Greet and assist customers in a professional and friendly manner.
• Understand customers' needs and recommend suitable watch brands and models.
• Demonstrate product features, specifications, craftsmanship, and brand heritage.
• Achieve individual and store sales targets and KPIs.
• Build and maintain relationships with new and existing customers.
• Provide exceptional luxury retail customer service before, during, and after sales.
• Handle enquiries, reservations, and special orders.
• Process sales transactions accurately using POS systems.
• Manage cash, credit card, and other payment transactions according to company procedures.
• Maintain accurate inventory records and conduct stock checks.
• Ensure watches and display counters are clean, organized, and visually appealing.
• Assist in merchandising and window/display presentations.
• Stay updated on product knowledge, market trends, and competitor offerings.
• Support promotional events, product launches, and VIP customer activities.
• Handle after-sales service matters, including warranty registrations and service follow-ups.
• Ensure compliance with company policies, security procedures, and luxury retail standards.
• Prepare sales reports and customer database updates when required.
• Collaborate with team members to achieve store performance objectives.

Skills

Luxury retail

Watch sales

Customer service

Communication

Interpersonal skills

POS system

Tools

POS system

Job description

Responsibilities:

• Greet and assist customers in a professional and friendly manner.
• Understand customers' needs and recommend suitable watch brands and models.
• Demonstrate product features, specifications, craftsmanship, and brand heritage.
• Achieve individual and store sales targets and KPIs.
• Build and maintain relationships with new and existing customers.
• Provide exceptional luxury retail customer service before, during, and after sales.
• Handle enquiries, reservations, and special orders.
• Process sales transactions accurately using POS systems.
• Manage cash, credit card, and other payment transactions according to company procedures.
• Maintain accurate inventory records and conduct stock checks.
• Ensure watches and display counters are clean, organized, and visually appealing.
• Assist in merchandising and window/display presentations.
• Stay updated on product knowledge, market trends, and competitor offerings.
• Support promotional events, product launches, and VIP customer activities.
• Handle after-sales service matters, including warranty registrations and service follow-ups.
• Ensure compliance with company policies, security procedures, and luxury retail standards.
• Prepare sales reports and customer database updates when required.
• Collaborate with team members to achieve store performance objectives.

Key Requirements

• Experience in luxury retail, watch, jewellery, or premium fashion sales
• Good sales, communication, and interpersonal skills.
• Passion for watches and luxury brands.
• Customer-focused with a service-oriented mindset.
• Ability to work retail hours, including weekends and public holidays.
• Basic computer and POS system knowledge.

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