Sales Associate

Chloé; Singapore; On-site; SGD 20,000 - 29,000; Full time

Job summary

Chloe in Singapore seeks a Sales Associate to deliver exceptional customer service and build lasting client relationships across all channels. You will conduct personalised clienteling, maintain data on a portfolio of customers, and actively contribute to achieving store KPIs while participating in training and boutique activities.

The role emphasizes impeccable store presentation, adherence to BOH standards, and proactive communication with management to sustain a luxurious shopping environment.

Qualifications

• Delivers exceptional customer service and builds long-term relationships.
• Implements personalised reach-out campaigns and uses clienteling tools to complete CRM tasks on time.
• Captures client data and maintains knowledge of portfolio including VVICs and VICs.
• Acts as an Omnichannel Business Partner to grow sales.
• Aware of store and individual sales and KPI targets and works to meet them.
• Participates in trainings and commercial activities with Boutique Management.
• Knows local trading environment and competitors’ activities.
• Ensures impeccable store environment, BOH and grooming at all times.
• Informs Boutique Management of repairs to maintain a luxurious environment.
• Follows guidelines for store and BOH management and participates in inventories.
• Provides after-sales support and complies with Richemont policies.

Responsibilities

• Deliver exceptional customer service and maintain client relationships.
• Carry out CRM tasks using clienteling tools within set timeframes.
• Record client data and keep up-to-date with portfolio details.
• Support omnichannel sales initiatives and partnerships.
• Contribute to achieving store KPIs and sales targets.
• Complete trainings and participate in boutique activities.
• Monitor local market activities and competitors.
• Maintain store standards and front/back-of-house operations.
• Communicate any store repairs needed to management.
• Assist in inventories and adhere to guidelines.
• Follow up with clients to ensure after-sales service.

Skills

Customer service

Clienteling

CRM tools

Omnichannel

Sales targets

Team collaboration

Tools

CRM tools

Job description

• Delivers exceptional Customer Service and takes pride in developing long-term relationships.
• Implements personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
• Consistently captures client data and takes notes of all qualitative information, knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.
• An Omnichannel Business Partner
• Has at heart to offer excellent customer service and deliver strong business performance.
• Uses all Omnichannel services available to grow sales.
• Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them.
• Actively completes trainings and participates in all commercial activities set by the Boutique Management
• Is aware of local trading environment and competitors’ activities.
• An Operations Excellence Supporter
• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
• Proactively informs Boutique Management of any structural repair needed in store to ensure a luxurious environment at all time.
• Implements all guidelines related to store and BOH management and participates in inventories.
• Supports and follows up with clients up to ensure impeccable after sales service.
• Complies with established Richemont policies and standards.

A Chloe Sales Associate Is

• A Client Relationship Owner
• Delivers exceptional Customer Service and takes pride in developing long-term relationships.
• Implements personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
• Consistently captures client data and takes notes of all qualitative information, knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.
• An Omnichannel Business Partner
• Has at heart to offer excellent customer service and deliver strong business performance.
• Uses all Omnichannel services available to grow sales.
• Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them.
• Actively completes trainings and participates in all commercial activities set by the Boutique Management
• Is aware of local trading environment and competitors’ activities.
• An Operations Excellence Supporter
• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
• Proactively informs Boutique Management of any structural repair needed in store to ensure a luxurious environment at all time.
• Implements all guidelines related to store and BOH management and participates in inventories.
• Supports and follows up with clients up to ensure impeccable after sales service.
• Complies with established Richemont policies and standards.

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.