Sales Consultant

Christian Dior Couture; Singapore; On-site; SGD 29,000 - 47,000; Full time

Job summary

Christian Dior Couture in Singapore is seeking a Sales Consultant to craft luxurious client experiences and contribute to boutique results.

You will build lasting client relationships, maintain detailed client records for personalized follow-ups, and deliver high-touch service in line with Dior's heritage.

Elite training on product knowledge, events, and VIP outreach will develop your styling and selling skills while you grow with the brand.

Qualifications

• Experience in sales, customer service or customer relations.
• Excellent English communication.
• Strong clienteling and relationship-building skills.
• Ability to present products and advise on fashion/style.
• Confident in a luxury retail environment.

Responsibilities

• Achieve monthly sales targets for the boutique.
• Deliver exceptional client experiences and drive new and repeat business.
• Maintain in-depth product knowledge to provide insightful recommendations.
• Build and manage a loyal client portfolio with personalized follow-ups.
• Support stock, cashiering, and after-sales service.
• Participate in store events and VIP outreach.

Skills

Interpersonal skills

Customer service

Fluent English

Basic computer skills

Professional image & sales

Job description

Position

Step into the world of Dior as a Sales Consultant and embark on a journey of luxury and style. Delight in curating unforgettable experiences for our esteemed clientele, while immersing yourself in the essence of haute couture and exceptional craftsmanship. Join us in redefining elegance and sophistication, where every interaction becomes an opportunity to showcase the timeless allure of Dior.

Job responsibilities

Contribute to Sales Performance & Service Standards

• Achieve monthly individual sales targets and contribute to the overall boutique target
• Consistently deliver an exceptional client experience that results in both new and repeat business
• Maintain an in-depth understanding of our product range to provide clients with insightful product recommendations
• Cultivate repeat business by building and maintaining strong, loyal client relationships, following up on potential sales, and ensuring a high rate of return clients
• Assist clients in selecting products that meet their needs, preferences, and lifestyle

Client Development

• Deliver personalised, high-touch service to each client, ensuring a memorable and luxurious shopping experience
• Build and maintain long-lasting relationships with clients by keeping detailed records of customer preferences and purchases to offer personalised follow-ups and tailored service
• Participate in store events, promotions, and VIP client outreach to enhance client engagement and increase sales
• Build and manage a client portfolio to ensure ongoing client outreach, engagement, and loyalty
• Explore prospects and identify new opportunities to attract potential clients

Operations

• Provide after-sales service, assisting with exchanges, repairs, and alterations as needed to maintain client satisfaction
• Handle stock with care, ensuring accurate inventory management and partake in stock-take activities
• Adhere to compliance regulations and execute accurate cashiering procedures

Product Knowledge And Other Related Trainings

• Participate in training sessions on new product launch collections, brand history, and the selling ceremony
• Engage in continuous learning, including exploring paths in management, operations, fashion styling, and elite client management, to enhance your skills and contribute to the growth of the business

Profile

Work Experience

• Previous experience in sales, customer service and customer relation industry

Skills

• Excellent inter-personal and communication skills
• Excellent customer service
• Fluent in English
• Basic computer skills
• A professional image with good sales presentation skills and the ability to build rapport with clients

Qualities

• Sales driven
• Result-oriented
• Good team player
• Confident and motivated
• Excellent work ethics
• Passion for retail
• Ability to handle stress
• Possess excellent fashion sense and trend awareness