Sales Associate

Chloé; Singapore; On-site; SGD 19,000 - 28,000; Full time

Job summary

Richemont’s Chloe Sales Associate in Singapore focuses on delivering exceptional customer service and building long-term client relationships while leveraging clienteling tools to drive CRM actions and sales performance.

The role supports omnichannel activities, participates in store trainings, and upholds luxury store standards, BOH management, and adherence to Richemont policies.

Responsibilities

• Delivers exceptional Customer Service and develops long-term relationships.
• Implements personalised REACH-out campaigns and uses clienteling tools to complete CRM tasks within timeframe.
• Captures client data and notes portfolio details, including VVICs and VICs.
• Offers excellent customer service and drives sales performance.
• Uses Omnichannel services to grow sales and helps achieve KPIs.
• Participates in trainings and commercial activities set by Boutique Management.
• Stays aware of local trading environment and competitors' activities.
• Maintains store environment, BOH and grooming to luxury standards.
• Informs management of repairs to maintain a luxurious store environment.
• Implements store/BOH guidelines and participates in inventories.
• Provides attentive after-sales service and adheres to Richemont policies.

Job description

A Chloe Sales Associate is:

1. A Client Relationship Owner

• Delivers exceptional Customer Service and takes pride in developing long-term relationships.
• Implements personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
• Consistently captures client data and takes notes of all qualitative information, knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.

2. An Omnichannel Business Partner

• Has at heart to offer excellent customer service and deliver strong business performance.
• Uses all Omnichannel services available to grow sales.
• Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them.
• Actively completes trainings and participates in all commercial activities set by the Boutique Management
• Is aware of local trading environment and competitors‘ activities.

3. An Operations Excellence Supporter

• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
• Proactively informs Boutique Management of any structural repair needed in store to ensure a luxurious environment at all time.
• Implements all guidelines related to store and BOH management and participates in inventories.
• Supports and follows up with clients up to ensure impeccable after sales service.
• Complies with established Richemont policies and standards.

We look for people who demonstrate entrepreneurship,

who cherish togetherness, who strive for excellence,

who embrace creativity and who aim to have a positive impact.