Luxury Sales Associate: Client Relationships & Omnichannel

Richemont (Cartier/Van Cleef); Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Richemont, a leader in luxury, is seeking a Chloe Sales Associate in Singapore. You will own client relationships, deliver personalized CRM-driven outreach, and maintain a premium store environment while leveraging omnichannel tools to drive sales and exceed KPIs.

You will collaborate with Boutique Management to execute trainings and commercial activities, stay informed about competitors and local trading conditions, and ensure impeccable after-sales service in a luxury retail setting.

Responsibilities

• Delivers exceptional Customer Service and takes pride in developing long-term relationships.
• Implements personalised REACH-out campaigns and utilizes clienteling tools to complete CRM tasks within given timeframe.
• Captures client data and notes qualitative information; knows portfolio of customers including VVICs and VICs.
• Offers excellent customer service and drives business performance using omnichannel services to grow sales.
• Engages in commercial activities set by Boutique Management and remains aware of local market and competitors.

Job description

Richemont, a leader in luxury, is seeking a Chloe Sales Associate in Singapore. You will own client relationships, deliver personalized CRM-driven outreach, and maintain a premium store environment while leveraging omnichannel tools to drive sales and exceed KPIs.

You will collaborate with Boutique Management to execute trainings and commercial activities, stay informed about competitors and local trading conditions, and ensure impeccable after-sales service in a luxury retail setting.