Client Advisor/Senior Client Advisor

SG03 Richemont Luxury (Singapore) Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Richemont Luxury Singapore is seeking a dynamic Sales Professional to deliver a premium in-store experience and build lasting client relationships across our Maison.

You will master product stories, greet clients, and support events while maintaining high standards and knowledge of the Maison heritage.

Fluent English and a passion for luxury retail will help you engage international clients and contribute to meeting sales targets.

Qualifications

• Proven success in luxury retail or high-end service.
• Ability to engage clients and upsell while maintaining brand standards.
• Strong communication and interpersonal skills.

Responsibilities

• Develop client relationships and deliver personalized premium experiences.
• Provide an exceptional in-store journey with product knowledge and service standards.
• Partner with boutique and local management for events and networking.
• Capture client data for follow-up and relationship building.
• Aim to consistently achieve and exceed sales targets.
• Support daily boutique operations and merchandising.

Skills

Luxury retail experience

Sales excellence

Client relationship

English communication

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM (One Of Not Many) + give clients what they desire and aspire, turning them into ambassadors.

PLAYING YOUR PART

• Develop Client Relationship
• Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
• Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities
• Consistently achieve and ideally exceed the sales target, always following retail guidelines
• Master the key moments of the sales ceremony
• Asking the right questions to engage customers to talk, listening to their needs and getting the right information to make the sale and ensuring they come back to the boutique
• Handling negotiations and objections with ease
• Assist and support after sales clients in accordance with Maison values.
• Act as a referent and offer recommendations that will provide exceptional client experience
• Remain knowledgeable on industry news and competitors
• Act as a Maison ambassador
• Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
• Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
• Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer
• Deliver daily boutique operations
• Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

WHAT WILL MAKE YOU SUCCESSFUL?

• You are a dynamic, passionate and a self-driven Sales Person who wants to be an Ambassador of our prestigious Maison
• You are result-oriented, efficient, focused on quality service and willing to constantly improve on what has been achieved
• You are a true team player with strong communication skills, excellent interpersonal competences and empathy
• You are action oriented, assertive in negotiating and willing to close the deal
• You hold a good knowledge of local market including awareness of competitors and clients
• You have proven success and experience in luxury retail or service in a similar position in sales and customer service.
• You are an excellent communicator, able to develop a local and international clientele by constantly nurturing relationships
• Written and spoken English, other foreign languages highly appreciated
• You are organized and familiar with general IT skills, MS Office

#Richemont #WeCraftTheFuture In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.