Retail Supervisor - Changi Airport

LOTTE Travel Retail Singapore; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

LOTTE Travel Retail Singapore is seeking a Retail Supervisor to lead and motivate a team of Retail Associates at Changi Airport.

You will plan daily operations, manage rosters, coach staff, ensure excellent customer service, and uphold store SOPs while handling shift work including nights, weekends, and holidays. This role requires strong leadership, communication skills and the ability to multitask in a fast-paced environment.

Responsibilities

• Lead, manage and motivate a team of Retail Associates
• Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System
• Coach and train Retail Associates on GLOB+ system usage
• Conduct daily briefings to team members before the start of shift duty
• Provide constructive criticism and coaching to develop selling skills
• Lead by example in customer service and selling skills
• Manage and improve SOPs related to inventory management at store level
• Ability to multitask while keeping customers happy
• Excellent customer service and communication to meet business objectives
• Strong leadership to oversee the team
• Work hours may include nights, weekends, holidays
• Attend meetings and conferences
• Any other ad-hoc assignment by superior
• Professional and pleasant personality
• Maintain positive attitude and focus on customer satisfaction in fast-paced environment
• Able to stand for extended periods
• Able to work rotating shifts in Changi Airport environment
• Able to work on weekends and public holidays

Job description

• Retail supervisors develop operations plans for their teams and make sure those plans are executed.

• Lead, manage and motivate a team of Retail Associates

• Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System.

• Coach and train Retail Associates on GLOB+ system usage

• Conduct daily briefings to team members before the start of shift duty

• To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills

• Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering

• Manage and improve the SOP and procedures related to inventory management at the assigned stores level

• Able to multitask, while also keeping the customer happy and satisfied

• Excellent customer service and communications skills to meet the organisation business objectives and exceed customer’s expectations

• Good leadership skills to effectively oversee and manage the team

• Supervisors may work a variety of hours that may include nights, weekends, and holidays

• Retail supervisors may also be required to attend meetings and conferences

• Any other ad-hoc assignment or project assigned by your superior

• Professional and pleasant personality

• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment

• Able to stand for extended periods of time

• Able to work rotating shifts duties in Changi Airport environment

• Able to work on weekends and public holidays