Airport Retail Team Lead — Customer Service & Training

LOTTE Travel Retail Singapore; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

LOTTE Travel Retail Singapore is seeking a Retail Supervisor to lead and motivate a team of Retail Associates at Changi Airport.

You will plan daily operations, manage rosters, coach staff, ensure excellent customer service, and uphold store SOPs while handling shift work including nights, weekends, and holidays. This role requires strong leadership, communication skills and the ability to multitask in a fast-paced environment.

Responsibilities

• Lead, manage and motivate a team of Retail Associates
• Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System
• Coach and train Retail Associates on GLOB+ system usage
• Conduct daily briefings to team members before the start of shift duty
• Provide constructive criticism and coaching to develop selling skills
• Lead by example in customer service and selling skills
• Manage and improve SOPs related to inventory management at store level
• Ability to multitask while keeping customers happy
• Excellent customer service and communication to meet business objectives
• Strong leadership to oversee the team
• Work hours may include nights, weekends, holidays
• Attend meetings and conferences
• Any other ad-hoc assignment by superior
• Professional and pleasant personality
• Maintain positive attitude and focus on customer satisfaction in fast-paced environment
• Able to stand for extended periods
• Able to work rotating shifts in Changi Airport environment
• Able to work on weekends and public holidays

Job description

LOTTE Travel Retail Singapore is seeking a Retail Supervisor to lead and motivate a team of Retail Associates at Changi Airport.

You will plan daily operations, manage rosters, coach staff, ensure excellent customer service, and uphold store SOPs while handling shift work including nights, weekends, and holidays. This role requires strong leadership, communication skills and the ability to multitask in a fast-paced environment.