Retail Associate - Changi Airport

Lotte Duty Free Singapore; Singapore; On-site; SGD 26,000 - 30,000; Full time

Benefits offered by this job

Medical & Dental

Annual Leave

Grooming & Meal Allowance

Midnight Shift Allowance

Variable Commission

Brand Incentive

Joining Bonus

Job summary

Lotte Duty Free Singapore at Changi Airport is seeking a customer-focused Sales Associate to engage travelers with upselling and product recommendations. You will maintain stock, assist customers, and process sales using the POS system while ensuring compliance with duty-free rules.

Ideal candidates have at least 1 year of sales experience, a professional appearance, and strong English communication. This role requires weekend and public holiday shifts with a 5-day work week; joining bonus and

Qualifications

• GCE N/O Level required.
• At least 1 year of sales experience.
• Professional appearance and positive attitude.
• Ability to read/write English.
• Able to stand for long periods and work rotating shifts at Changi Airport.
• Commitment to 5 days a week, including weekends & Public Holidays.

Responsibilities

• Proactively upsell to meet and exceed sales targets.
• Stay informed on new products and promotions and recommend to customers.
• Keep shelves stocked following visual merchandising guidelines.
• Perform daily housekeeping to maintain cleanliness and safety.
• Process sales transactions and handle payments via POS accurately.
• Follow duty-free allowances and age restrictions and other regulations.
• Be front-line ambassador to uphold brand image.
• Other ad-hoc duties as assigned.

Skills

Customer service

Upselling

Communication

Cash handling

POS system

Education

GCE 'N' or 'O' Level

Tools

POS System

Job description

• Proactive to utilize upselling techniques to achieve and exceed sales targets
• Demonstrate initiative by staying informed on new products and promotions to make recommendations to customers and drive sales
• Ensure all shelves are well-stocked while adhering to the visual merchandising guidelines
• Perform daily housekeeping duties to maintain cleanliness and safety of work environment
• Process sales transactions and handle cash, credit and all other forms of payments accurately and efficiently using POS (Point-Of-Sales) System
• Stay informed and adhere to duty-free allowances, age restrictions, and other relevant regulations
• Be the company's front-line ambassador to uphold company's branding and image
• Any other ad-hoc duties as assigned

• Proactive to utilize upselling techniques to achieve and exceed sales targets
• Demonstrate initiative by staying informed on new products and promotions to make recommendations to customers and drive sales
• Ensure all shelves are well-stocked while adhering to the visual merchandising guidelines
• Perform daily housekeeping duties to maintain cleanliness and safety of work environment
• Process sales transactions and handle cash, credit and all other forms of payments accurately and efficiently using POS (Point-Of-Sales) System
• Stay informed and adhere to duty-free allowances, age restrictions, and other relevant regulations
• Be the company's front-line ambassador to uphold company's branding and image
• Any other ad-hoc duties as assigned

Requirements

• Minimum education qualification: GCE 'N' or 'O' Level
• At least 1 year of sales experience
• A professional appearance
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• The ability to read, write English
• The ability to stand for extended periods of time
• The ability to work rotating shifts duties in Changi Airport environment
• Must be able to commit 5 days a week including weekend & Public Holidays

Benefits

• Medical & Dental
• Annual Leave Quota
• Grooming & Meal Allowance (Up to $255)
• Midnight Shift Allowance (Up to $440)
• Variable Commission (Up to $400)
• Variable Brand Incentive (Up to $100)
• Joining Bonus ($600) for Local Full-time New Hires (Subject to T&C)