Retail Store Supervisor

W NETWORK PRIVATE LIMITED; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

W NETWORK PRIVATE LIMITED is seeking a Store Supervisor to oversee daily store operations and support a performance-driven team in Singapore. You will manage manpower planning, roster design, and provide on-floor backup as needed, while also assisting with admin duties and event logistics for roadshows.

This role emphasizes strong organization, adaptability, and effective communication to maintain store standards and deliver excellent customer service.

Qualifications

• 1–3 years of experience in retail, customer service, or store operations.
• Willingness to cover shifts on the sales floor and travel to events as needed.
• Strong scheduling, logistics, and time-management abilities.
• Excellent interpersonal and written communication skills.

Responsibilities

• Design and manage daily and weekly store rosters to ensure coverage.
• Provide on-floor operations backup during staffing shortages or peak hours.
• Monitor attendance and coordinate leave requests.
• Plan and execute off-site roadshows, promotions, and pop-ups.
• Oversee logistics, inventory, setup and teardown of event materials and POS equipment.
• Assist Store Manager with policies, store targets, and daily operations.
• Ensure cleanliness, visual merchandising, stock availability, and loss prevention.

Skills

Retail experience

Flexibility & mobility

Organizational skills

Communication skills

Problem-solving

Job description

Job Overview

We are seeking an organized, adaptable, and proactive Store Supervisor to oversee daily store operations and support team performance. In this role, you will be responsible for effective manpower planning and schedule management. When store staffing is insufficient, you will step in directly on the retail floor to provide operational backup. Additionally, you will play a key role in assisting the Store Manager with administrative duties and event/roadshow logistics planning.

Key Responsibilities

1. Manpower & Workforce Allocation

• Scheduling & Roster Management: Design, organize, and manage daily and weekly shift rosters for store personnel to ensure optimal store coverage.

• On-Floor Operational Backup: Actively step in to work on the retail floor (e.g., cashiering, customer service, stock replenishment) whenever there is a shortage of manpower or during peak traffic hours.

• Attendance & Leave Oversight: Monitor attendance, manage leave requests, and resolve sudden absenteeism or scheduling conflicts promptly.

2. Event & Roadshow Logistics Support

• Planning & Execution: Assist in planning off-site roadshows, promotional events, and seasonal product pop-ups.

• Logistics & Inventory Management: Oversee the movement, transportation, setup, and teardown of event materials, merchandise, displays, and point-of-sale (POS) equipment.

• Event Staffing: Coordinate manpower allocation specifically for roadshows and events to guarantee smooth operations.

3. Store Operations & Store Manager Support

• Management Assistance: Work closely with the Store Manager to implement operational policies, store strategies, and sales targets.

• Daily Operations Oversight: Ensure store standards regarding cleanliness, visual merchandising, stock availability, and loss prevention are maintained.

• Customer Service & Issue Escalation: Handle customer inquiries, feedback, and complaints professionally, escalating complex issues to the Store Manager when necessary.

• Reporting & Administrative Tasks: Assist with inventory audits, stock counts, sales tracking, and operational reports.

Qualifications & Requirements

• Experience: Minimum of 1–3 years of experience in retail, customer service, or store operations (prior experience in a supervisory or team lead role is preferred).

• Flexibility & Mobility: Willingness to step onto the sales floor to cover shifts and travel to event/roadshow locations as needed.

• Organizational Skills: Strong ability to plan schedules, coordinate logistics, and manage time effectively under tight deadlines.

• Communication Skills: Excellent interpersonal and communication skills to work effectively with team members, management, and event vendors.

• Problem-Solving Ability: Adaptable and quick to respond to sudden staffing shortages or event setup challenges.