Clinic Executive

ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED); Singapore; On-site; SGD 30,000 - 50,000; Full time

Benefits offered by this job

Annual Leave - 14 days onwards

Birthday Leave

FREE TCM services and 50% discount for family members

Attractive commissions

Great working culture

Job summary

ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) in Singapore seeks a passionate individual to provide administrative support and deliver exceptional customer service in our TCM clinic. Your role involves connecting with patients, maintaining treatment records, and assisting in their health journey.

We welcome candidates with a strong customer focus and sales orientation. Enjoy perks like annual leave, birthday leave, and free TCM services for employees.

Join us for a fun workplace that values diversity and work-life balance!

Qualifications

• No prior experience required; training provided.
• 1-2 years sales experience in retail/healthcare preferred.
• Candidates who possess relevant qualifications are a plus.
• Able to commence work immediately/on short notice is a big plus.

Responsibilities

• Provide administrative support including scheduling appointments.
• Ensure top-notch customer service and build relationships.
• Educate patients about the clinic's products and services.
• Perform Electro-Lymphatic Therapy to enhance health.

Skills

Customer-focused

Sales-oriented

Interpersonal skills

Adaptability

Positive attitude

Education

Relevant beauty and service-related qualifications (CIDESCO/CIBTAC/WSQ/ITE), etc.

Job description

Job Responsibilities

• Provide administrative support, including registration, scheduling appointments, maintaining accurate patient medical records, and cashiering.
• Attend to customer inquiries, deliver top-notch customer service and build sustainable relationships with patients to maximize sales, customer satisfaction, and retention.
• Connect with patients, follow-up, monitor and continuously access patients’ treatments throughout their recovery process to help them achieve the desired results.
• Maintain detailed and accurate treatment records and support the clinic's day-to-day operations.
• Perform Electro-Lymphatic Therapy (ELT) to help patients enhance their overall health and wellness.
• Work with physicians to develop suitable treatment plans and dispense medication as prescribed for every patient.
• Educate patients about the clinic's products and services effectively.
• Perform the packaging and labeling activities of medications.
• Sanitize, maintain the tidiness and cleanliness of the treatment rooms and clinic equipment.
• Achieve monthly personal and company sales targets without hard selling.
• Assist in monthly or quarterly clinic promotional activities and propose new strategies for business growth.
• Perform any other ad hoc duties as assigned from time to time.

Job Requirements

• Candidates with no prior experience are welcome to apply (training will be provided)
• Preferably 1-2 years sales experience in the retail/healthcare industry preferred.
• Preferably candidates with prior healthcare/clinic/massage and spa setting experience.
• Candidates who possess relevant beauty and service-related qualifications such as CIDESCO/ CIBTAC / WSQ/ ITEC, etc., are a plus.
• Able to commence work immediately/on short notice would be a big plus.
• Possess great passion and interest in TCM or healthcare industry
• Able to adapt quickly to situations and comfortable working in a fast-paced environment
• Customer-focused, self-motivated, sales and service-oriented.
• Proactive, enthusiastic, independent, compassionate, and has a positive learning attitude.
• Good team player with excellent interpersonal and communication skills.
• Candidates with relevant experience and proven track record will be considered for a senior position.

Job Highlights

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Attractive and Good Commissions Entitlement
5. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.