Clinic Consultant

ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED); Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

14 days annual leave

Birthday Leave

FREE TCM services for employees

50% discount for family members

Attractive commissions

Diversity and work-life balance

Job summary

ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) in Singapore is seeking a candidate for various administrative and customer service responsibilities. This role includes providing support in scheduling, maintaining patient records, and performing Electro-Lymphatic Therapy.

Ideal candidates are passionate about healthcare with a focus on customer service. The position offers benefits including 14 days of annual leave, birthday leave, and a fun working culture that promotes diversity and work-life balance.

Qualifications

• No prior experience required; training provided.
• 1-2 years sales experience in retail/healthcare preferred.
• Customer-focused and self-motivated.

Responsibilities

• Provide administrative support and maintain patient records.
• Deliver customer service and build relationships with patients.
• Perform Electro-Lymphatic Therapy (ELT) and assist physicians.

Skills

Customer service

Sales experience

Adaptability

Interpersonal skills

Education

Relevant beauty and service-related qualifications

Job description

Job Responsibilities

• Provide administrative support, including registration, scheduling appointments, maintaining accurate patient medical records, and cashiering.
• Attend to customer inquiries, deliver top-notch customer service and build sustainable relationships with patients to maximize sales, customer satisfaction, and retention.
• Connect with patients, follow-up, monitor and continuously assess patients’ treatments throughout their recovery process to help them achieve the desired results.
• Maintain detailed and accurate treatment records and support the clinic's day-to-day operations.
• Perform Electro-Lymphatic Therapy (ELT) to help patients enhance their overall health and wellness.
• Work with physicians to develop suitable treatment plans and dispense medication as prescribed for every patient.
• Educate patients about the clinic's products and services effectively.
• Perform the packaging and labeling activities of medications.
• Sanitize, maintain the tidiness and cleanliness of the treatment rooms and clinic equipment.
• Achieve monthly personal and company sales targets without hard selling.
• Assist in monthly or quarterly clinic promotional activities and propose new strategies for business growth.
• Perform any other ad hoc duties as assigned from time to time.

Job Requirements

• Candidates with no prior experience are welcome to apply (training will be provided)
• Preferably 1-2 years sales experience in the retail/healthcare industry preferred.
• Preferably candidates with prior healthcare/clinic/massage and spa setting experience.
• Candidates who possess relevant beauty and service-related qualifications such as CIDESCO/ CIBTAC / WSQ/ ITEC, etc., are a plus.
• Able to commence work immediately/on short notice would be a big plus.
• Possess great passion and interest in TCM or healthcare industry
• Able to adapt quickly to situations and comfortable working in a fast‑paced environment
• Customer‑focused, self‑motivated, sales and service‑oriented.
• Proactive, enthusiastic, independent, compassionate, and has a positive learning attitude.
• Good team player with excellent interpersonal and communication skills.
• Candidates with relevant experience and proven track record will be considered for a senior position.

Job Highlights

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech‑enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Attractive and Good Commissions Entitlement
5. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work‑life balance/harmony

We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc.

By applying for this role, you consent to ORG’s PDPA and e2i’s PDPA.