Retail Ops & QA Lead - Sales, Stock & Compliance

Nasty Cookie Pte Ltd; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Nasty Cookie Pte Ltd is seeking a dynamic Head of Singapore retail operations to lead outlet performance, sales and service excellence across all stores. You will coach Store Leads, ensure product quality, and manage QA, Halal compliance and regulatory renewals while driving stock integrity and on-time fulfilment.

The role also covers coordinating forecasts, launches and events, supervising sales teams, and maintaining strong customer relationships through effective pricing, reporting and

Qualifications

• F&B retail management, commercial sales and team supervision experience.
• Working knowledge of quality assurance, food safety, Halal administration, inventory and logistics.
• Experience with corporate sales, online platforms, customer service and operational systems.
• Hands-on, independent and results-driven, with strong communication and follow-through.
• Able to visit outlets and warehouses and support weekends, events and peak periods.

Responsabilités

• Oversee outlet performance, service, staffing, cleanliness, product presentation and promotions.
• Coach Store Leads and teams; conduct outlet visits and address operational issues.
• Maintain product quality, food safety standards, hygiene, storage, labeling and stock rotation.
• Manage Halal certifications, licences, permits, renewals, audits and compliance follow-up.
• Drive retail, corporate, bulk and outbound sales; manage prospects, quotations and pricing.
• Supervise sales administration, customer service staff, online platforms and order processing.
• Own Singapore inventory, replenishment, warehouse coordination and local deliveries.
• Coordinate forecasts, stock movements and launches with overseas support teams.
• Lead readiness for openings, relocations, launches and events; develop SOPs and train teams.

Connaissances

Leadership

Sales

Customer service

Quality assurance

Inventory management

Logistics coordination

Halal administration

Food safety

SOP development

Team supervision

Outils

ERP systems

Online platforms

Description du poste

Nasty Cookie Pte Ltd is seeking a dynamic Head of Singapore retail operations to lead outlet performance, sales and service excellence across all stores. You will coach Store Leads, ensure product quality, and manage QA, Halal compliance and regulatory renewals while driving stock integrity and on-time fulfilment.

The role also covers coordinating forecasts, launches and events, supervising sales teams, and maintaining strong customer relationships through effective pricing, reporting and