Commercial & QA Manager

NASTY COOKIE PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

NASTY COOKIE PTE. LTD. in Singapore seeks an experienced Lead for Singapore retail operations, commercial sales, quality assurance and stock/warehouse management. You will oversee outlets, coach teams, ensure product quality and regulatory compliance, and drive smooth local deliveries.

Responsibilities include supervising staff, optimizing promotions, coordinating with warehouses and overseas partners, and developing SOPs for openings, launches and events while reporting performance and risks.

Qualifications

• Must have F&B retail management experience and strong sales leadership.
• Experience with quality assurance, food safety, Halal administration, and inventory control.
• Proven ability to supervise teams, coordinate across outlets and warehouses, and drive operations.

Responsibilities

• Oversee outlet performance, service, staffing and promotions.
• Coach Store Leads and teams; conduct outlet visits and address issues.
• Maintain product quality, hygiene, storage, labelling and stock rotation.

Skills

Retail operations

Team supervision

Sales leadership

Quality assurance

Food safety

Halal administration

Inventory & logistics

Job description

Lead Singapore retail operations, commercial sales, quality assurance, certification, stock, warehouse and logistics.

Key responsibilities

• Oversee outlet performance, service, staffing, cleanliness, product presentation and execution of promotions and launches.
• Coach Store Leads and teams; conduct outlet visits and address operational issues.
• Maintain product quality and food safety standards, including hygiene, storage, labelling, traceability and stock rotation. Escalate non-conforming products and verify corrective actions.
• Manage relevant Halal certifications, licences, permits, renewals, audits, records and compliance follow-up.
• Drive retail, corporate, bulk and outbound sales; manage prospects, quotations, customer relationships, sales reporting and approved pricing.
• Supervise Jo and assigned sales administration and customer service staff; oversee online platforms, order processing, enquiries, complaints and service recovery.
• Own Singapore inventory, replenishment, outlet allocation, warehouse coordination and local deliveries; maintain accurate stock records and resolve discrepancies.
• Coordinate forecasts, stock movements, quality concerns and launches with JFH and overseas support teams.
• Lead Singapore readiness for openings, relocations, launches, events and system rollouts; develop SOPs, train teams and report performance and risks.

Success measures

• Sales and margin targets, conversion, repeat business and customer response.
• Outlet audit results, product consistency and timely corrective actions.
• On-time certification renewals and closure of compliance gaps.
• Stock accuracy and availability, reduced wastage and reliable fulfilment.
• Effective team supervision, training and operational readiness.

Requirements

• F&B retail management, commercial sales and team supervision experience.
• Working knowledge of quality assurance, food safety, Halal administration, inventory and logistics.
• Experience with corporate sales, online platforms, customer service and operational systems.
• Hands-on, independent and results-driven, with strong communication and follow-through.
• Able to visit outlets and warehouses and support weekends, events and peak periods.