Retail Operations Lead — Singapore

CLARIST RESOURCES PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

CLARIST RESOURCES PTE. LTD. is seeking an experienced Assistant Operations Manager, SEA to oversee retail operations across Singapore. You will lead multi-store teams, ensure consistent standards, and enhance store performance to meet commercial goals.

You will coach Store Managers, monitor KPIs, and collaborate with Merchandising, Marketing, HR, Finance and Logistics to deliver customer-centric experiences and successful store openings and renovations.

Qualifications

• Minimum 6 years of retail experience with at least 3 years in a multi-store leadership role.
• Experience in fashion, lifestyle, premium, or sportswear retail is preferred.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong commercial acumen with experience managing retail KPIs and driving store performance.
• Excellent analytical, communication, and stakeholder management skills.
• Hands-on, proactive, and able to thrive in a fast-paced retail environment.

Responsibilities

• Lead and support multi-store retail operations to ensure consistent execution of operational standards.
• Coach and develop Store Managers and retail leadership teams to drive operational excellence and business performance.
• Conduct regular store visits to monitor operations, identify improvement opportunities, and provide on-site coaching.
• Drive sales productivity by monitoring retail KPIs, analysing performance trends, and implementing improvement plans.
• Ensure excellence in customer experience, service standards, and store presentation.
• Partner with cross-functional teams including Merchandising, Marketing, Visual Merchandising, HR, Training, Finance, and Logistics to execute retail initiatives.
• Oversee operational readiness for new store openings, renovations, and retail projects.
• Ensure compliance with company policies, operational procedures, and audit requirements while managing operational risks.

Skills

Multi-store leadership

Retail KPI management

Analytical skills

Stakeholder management

Communication skills

Microsoft Excel

PowerPoint

Retail operations

Tools

Microsoft Excel

PowerPoint

Job description

CLARIST RESOURCES PTE. LTD. is seeking an experienced Assistant Operations Manager, SEA to oversee retail operations across Singapore. You will lead multi-store teams, ensure consistent standards, and enhance store performance to meet commercial goals.

You will coach Store Managers, monitor KPIs, and collaborate with Merchandising, Marketing, HR, Finance and Logistics to deliver customer-centric experiences and successful store openings and renovations.