Retail Operations Leader — Drive Store Excellence

HYSSES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 48,000 - 90,000; Full time

Job summary

Hysses Singapore Pte. Ltd. is seeking a Retail Operations Manager/Assistant Operations Manager to oversee day-to-day operations of all retail stores in Singapore.

You will manage staff, inventory, and sales performance while implementing strategies to meet company objectives. Ensure compliance with policies and uphold high operational standards to drive overall retail success. The role requires leadership in operations, staff development, inventory control, and strong customer service focus to

Qualifications

• 3–5 years in a managerial retail role.
• Able to work in a retail environment.
• Strong leadership and team management.
• Excellent organizational and problem-solving abilities.
• Proficiency in inventory management systems and retail software.
• Strong analytical skills with the ability to interpret sales data.
• Exceptional communication and interpersonal skills.

Responsibilities

• Oversee daily operations of all retail outlets to ensure consistent performance and operational excellence.
• Develop and implement operational policies and procedures to improve efficiency and customer experience.
• Monitor store performance metrics, including sales, customer satisfaction, and operational costs.
• Ensure stores comply with company standards, including cleanliness, visual merchandising, and safety regulations.
• Recruit, train, and mentor store managers and retail staff.
• Set performance goals and conduct regular performance evaluations for retail teams.
• Develop and implement staff schedules to optimize coverage and minimize costs.
• Foster a positive work environment to enhance employee engagement and retention.
• Manage stock levels, inventory control, and replenishment to ensure product availability and minimize shrinkage.
• Collaborate with the purchasing team and marketing team to align stock levels with sales trends and promotional activities.
• Oversee inventory audits and address discrepancies.
• Drive sales targets and develop strategies to achieve business objectives.
• Analyze sales data and market trends to identify opportunities for improvement.
• Ensure high standards of customer service across all outlets, addressing customer concerns promptly.
• Collaborate with the marketing team to execute promotions and campaigns effectively.
• Ensure compliance with local laws, health and safety regulations, and company policies.
• Provide regular reports on store performance, challenges, and opportunities to senior management.
• Implement corrective actions based on audit findings or management feedback.

Skills

Leadership

Organizational skills

Problem solving

Analytical skills

Communication skills

Interpersonal skills

Multitasking

Time management

Education

Business or Retail Management degree

Tools

Inventory management systems

Retail software

Job description

Hysses Singapore Pte. Ltd. is seeking a Retail Operations Manager/Assistant Operations Manager to oversee day-to-day operations of all retail stores in Singapore.

You will manage staff, inventory, and sales performance while implementing strategies to meet company objectives. Ensure compliance with policies and uphold high operational standards to drive overall retail success. The role requires leadership in operations, staff development, inventory control, and strong customer service focus to