Retail Operations & Customer Experience Lead

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a capable Retail Operations Assistant to support daily store activities in Singapore. You will help manage inventory, assist customers, and maintain product displays.

The role requires strong communication, customer focus, and the ability to work with CMS and online channels. You will also contribute to social media promotions and events. Join a team focused on delivering excellent service and timely product information, ensuring a positive shopping

Qualifications

• Background in retail or business-related studies.
• Excellent communication and interpersonal skills.
• Customer-focused with a friendly, professional attitude.
• Strong organizational skills; experienced in inventory management.
• Familiarity with social media and digital marketing basics.
• Experience with website CMS is an advantage.
• Willingness to engage customers online and offline, including video promotions.

Responsibilities

• Oversee daily retail operations to foster a positive customer environment.
• Manage inventory levels and maintain accurate records.
• Handle retail transactions and assist product inquiries.
• Maintain store cleanliness and organize displays.
• Assist customers with inquiries and feedback promptly.
• Build strong customer relationships to improve satisfaction.
• Update product listings, pricing, and inventory on the company site.
• Support online order processing and related inquiries.
• Contribute to social media marketing content and promotions.
• Provide operational support and engage customers during events.

Skills

Communication

Interpersonal skills

Customer service

Inventory management

Social media

CMS basics

Education

Retail/Business education

Tools

Content management systems

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a capable Retail Operations Assistant to support daily store activities in Singapore. You will help manage inventory, assist customers, and maintain product displays.

The role requires strong communication, customer focus, and the ability to work with CMS and online channels. You will also contribute to social media promotions and events. Join a team focused on delivering excellent service and timely product information, ensuring a positive shopping