Retail Manager, SEA (Luxury Brands)

Quantum Leap Career Consultancy Pte Ltd; Singapore; Sur place; SGD 90 000 - 130 000; Plein temps

Résumé du poste

Quantum Leap Career Consultancy Pte Ltd is seeking a capable Retail Operations Manager to oversee boutiques, coordinate openings and closures, and ensure adherence to HQ guidelines.

You will manage daily operations, run training, handle vendor relations, and maintain POS displays to brand standards, while travelling within SEA as needed.

The role requires 5–8 years in luxury retail or hospitality, a business or marketing degree, and strong MS Office skills.

Qualifications

• Bachelor's degree in marketing or business administration.
• 5–8 years in luxury retail or hospitality.
• Proficient in MS Office; strong Excel and PowerPoint.
• Experience with Infor M3 or Salesforce is a plus.
• Self-starter, able to work independently and multi-task.
• Excellent verbal and written communication.
• Willingness to travel in SEA region.

Responsabilités

• Oversee day-to-day boutique operations and resolve issues.
• Coordinate with boutiques and departments to align with guidelines.
• Ensure new implementations are properly executed.
• Manage relationships with suppliers and service providers.
• Maintain POS displays and brand standards.
• Request POS materials from brand teams as needed.
• Provide secretarial and administrative support to the retail operation manager.
• Support boutique team as needed.
• Prepare early closure signage and coordinate with brand team on communication.
• Coordinate with HQ digital team to update operating hours on social media.
• Coordinate store openings, renovations, expansions and closings.
• Assist in organizing training with departments; prepare training materials.

Connaissances

Analytical thinking

Communication skills

Time management

Multi-tasking

Travel readiness

Independent worker

MS Office proficiency

Formation

Bachelor's degree in marketing / business administration equivalent

Outils

MS Excel

PowerPoint

Infor M3

Salesforce

Description du poste

Responsibilities:

1. RETAIL OPERATION

• Assist retail operation manager to oversee all boutiques day-to-day operation and resolved operational issues.
• Coordinate with all boutiques and other internal departments to ensure procedures are in line with headquarters/current guidelines.
• Work closely with all boutiques and ensure that new implementation are properly executed.
• Follow up with all external suppliers / service providers to ensure that jobs (if any) are properly executed in the boutique.
• Maintain POS displays (visual merchandising) and general outlook of the POS to the brand's standards.
• Request for POS material from local brand team or headquarters as and when they are required.
• To provide secretarial and administrative support to the retail operation manager such as gathering market feedback, checking of boutique rostering etc.
• To provide support to the boutique team when needed.
• Whenever the boutique closes early / close, you will assist the retail operation manager to prepare early closure signage and seek for brand team approval on the communication.
• Coordinate with the headquarter digital team to update the operating hour in social media

2. RETAIL PROJECT MANAGEMENT

• Assist the retail operation manager to coordinate the store project for openings, renovations, expansions and closings.

3. RETAIL TRAINING

• Assist the retail operation manager in organizing training with the various department for the boutique team. E.g headquarter product tour training for the boutique team.
• Assist the retail operation manager in preparing the training material prior to the training. E.g Sales transaction &; payment training conducted by the retail operation manager.

Requirements:

• Bachelor's degree in marketing / business administration equivalent.
• 5 to 8 years of experience preferably in luxury retail/hospitality industry.
• Proficient in MS Office with strong Excel and PowerPoint skills.
• Experience in using Infor M3 or salesforce is a plus.
• A self-starter who is highly driven and can work independently.
• Strong analytical thinking and problem-solving skills.
• Articulate with excellent verbal and written communication skills.
• Detail oriented and able to multi-task.
• Excellent time management and organizational skills.
• Able to travel in SEA region when needed.