Retail Performance Assistant Manager, SEAO

Montblanc; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Montblanc in Singapore seeks a Senior Retail Analytics professional to partner with Brand Director and Store Management to drive performance. You will deliver weekly and monthly analyses from store to market level, monitor market changes, and support strategic planning.

You will identify performance gaps, collaborate with Merchandising, Marketing, Supply Chain and CRM to close them, and guide stores with action plans. Weekly store visits ensure alignment with brand objectives.

Qualifications

• 10+ years of experience in retail/luxury management.
• Analytical thinker who translates data into actionable insights.
• Excellent oral, written and presentation skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint), Looker and Power BI.
• Strong teamwork, adaptability and collaboration.

Responsibilities

• Act as a strategic partner to Brand Director and Store Management to drive retail performance.
• Provide weekly and monthly business analysis from store to market level.
• Identify gaps and coordinate with Merchandising, Marketing, Supply Chain, and CRM to close gaps.
• Lead store visits to communicate sales and product strategies to frontline teams.
• Prepare market visit agendas and management reports.

Skills

Analytical

Communication

Presentation

Tools

Looker

Power BI

Microsoft Excel

Job description

Retail Performance (40%)

• Act as a strategic partner to the Brand Director and Store Management to drive retail performance, identifying opportunities and areas to maximize business performance.
• Provide detailed business analysis from an individual store level to market level on a weekly and monthly basis. Monitor economic and political changes in the region, stay updated on competitor news and assess the impact of changes to the business. Support the Brand Director in monthly and quarterly business reviews and in the preparation of the annual Strategic Plan.
• Identify gaps in performance and partner with cross‑functional teams (Merchandising, Marketing, Supply Chain, CRM) to close the gap on stock availability or visibility for the boutique or market.
• Maintain a sales‑driven mindset and be knowledgeable of the retail network performance. Partner with the Training Manager and CRM Manager to support store managers in the development and implementation of action plans to achieve store performance targets.
• Spend time at the stores on a weekly basis to communicate sales and product strategies to the frontline team to ensure alignment on key objectives and goals of the brand at the local, regional, and global level.

Retail Reports (35%)

• Prepare weekly and monthly reports detailing sales performance and KPIs, detailed product category sales trends, and provide the latest estimates to management.
• Develop and/or communicate tools for Store Managers to monitor monthly and annual retail performance targets related to sales, client experience, CRM, NPS, training, and team development.
• Track performance of new store openings versus CAR projections. Provide monthly and quarterly insights into opportunities and challenges of newly opened stores, working with cross‑functional teams to act swiftly to fix gaps in performance.
• Run and analyze ad‑hoc reports when necessary to support business needs.

Administrative Tasks (15%)

• Compile commission files for the region, review and propose commission/incentives that are suitable based on the current growth strategies from HQ.
• Collaborate with the Merchandising team and assist with compiling product feedback from retail teams.
• Prepare market visit agenda and one‑pager detailing market and boutique performance for management visits.

Event Support (10%)

• Support the boutique teams at the store during retail activations, festive periods, and marketing initiatives.
• Partner with CRM and Store Management to provide post‑event recaps, identifying areas of achievement and areas for improvement.

Requirements & Competencies

• 10+ years of experience working in retail/luxury management
• Analytical, loves exploring vast amounts of data, breaking down complex problems into their core components and providing actionable insights
• Strong oral, written and presentation skills
• Proficient in use of Microsoft Office (Excel, Word, PowerPoint), Looker and Power BI
• Effective team player, agile and flexible