Regional Assistant Retail Operations Manager

Onitsuka Tiger; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Onitsuka Tiger is seeking a seasoned Regional Retail Operations professional to coordinate and drive day-to-day execution across Southeast Asia. You will partner with the Regional Senior Retail Operations Manager to identify gaps, implement action plans, and ensure consistency in regional standards and SOPs.

You will oversee reporting, new store openings, and cross-functional collaboration with Merchandising, Marketing, VM, HR, Finance, and Logistics to elevate the customer experience.

Qualifications

• Minimum 10 years of experience in retail operations, store management, or multi-store retail support.
• Regional exposure across Southeast Asia.
• Strong leadership and stakeholder management capabilities.
• Strong commercial, operational, analytical and problem-solving skills.
• Excellent organizational and coordination skills with multiple priorities.
• Strong communication across all levels; proficient in Excel and reporting tools.
• Detail-oriented, proactive and hands-on with follow-up and execution skills.
• Passionate about retail operations and continuous improvement.

Responsibilities

• Coordinate and drive day-to-day retail operational execution across Southeast Asia in partnership with Regional Senior Retail Operations Manager.
• Identify gaps and drive action plans during store visits with country/store teams.
• Provide feedback to support continuous retail improvement and regional consistency.
• Monitor action plans and ensure timely completion with country teams.
• Ensure timely execution of regional retail initiatives and maintain SOPs.
• Coordinate cross-functional output with Merchandising, Marketing, VM, HR, Legal, Logistics, Store Design and Finance.
• Prepare weekly operational updates and business communications.
• Coordinate readiness for new store openings, renovations, and relocations.
• Monitor store audit findings and ensure compliance with policies and standards.
• Support customer experience initiatives and staff engagement across the region.

Skills

Retail operations

Leadership

Stakeholder management

Analytical thinking

Problem solving

Organizational skills

Communication

Excel

Tools

Microsoft Excel

PowerPoint

Retail reporting tools

Job description

• Coordinate and drive day-to-day retail operational execution across Southeast Asia markets in partnership with the Regional Senior Retail Operations Manager.
• Identify operational gaps and improvement opportunities during store visits, and follow up with country/store teams on action plans.
• Provide feedback and operational recommendations to support continuous retail improvement and consistency across the region.
• Monitor operational action plans and drive follow-up with country teams to ensure completion.
• Ensure timely execution of regional retail initiatives.
• Maintain and continuously improve retail SOPs and operational guidelines.

Store Communication & Coordination

• Coordinate communication flow between regional office and country team.
• Prepare and distribute weekly retail operational updates and business communications.
• Follow up with country teams and stores on operational matters, deadlines, and action plans.
• Drive cross-functional coordination with Merchandising, Marketing, VM, HR, Legal, Logistics, Store Design and Finance teams.

Reporting & Business Analysis

• Consolidate and analyse retail operational and sales reports.
• Track store KPIs including sales productivity, staffing productivity, conversion, ATV, and UPT.
• Support preparation of presentations, business reviews, and management reports.
• Identify operational trends and highlight improvement opportunities.
• Drive consistency in reporting standards across the region.

New Store Opening Support

• Coordinate operational readiness and execution for new store openings, renovations, and relocations.
• Assist in tracking store opening timelines, operational checklists, training readiness, and store setup requirements.
• Coordinate with internal and external stakeholders to ensure smooth execution.

Retail Standards & Compliance

• Monitoring of store operational standards and compliance.
• Follow up on store audit findings and operational improvement actions.
• Ensure adherence to company policies, procedures, and retail standards.

Customer Experience Support

• Drive initiatives to enhance customer experience and retail service standards.
• Coordinate operational support for retail excellence programs and staff engagement activities.
• Partner with the Regional Trainer to support retail excellence initiatives, staff development programs, and customer experience enhancement across the region.
• Monitor operational and service execution during store visits and provide feedback to support continuous coaching and development opportunities.

REQUIREMENTS

• Minimum 10 years of experience in retail operations, store management, or multi-store retail support, preferably within fashion, lifestyle, premium, or sportswear retail environments.
• Regional exposure with experience supporting multiple markets across Southeast Asia.
• Strong leadership, stakeholder management, and people management capabilities.
• Strong commercial, operational, analytical, and problem-solving skills.
• Excellent organizational and coordination skills with the ability to manage multiple priorities and timelines in a fast-paced environment.
• Strong communication and interpersonal skills across all levels of the organization.
• Proficient in Microsoft Excel, PowerPoint, and retail reporting tools.
• Detail-oriented, proactive, and hands-on with strong follow-up and execution skills.
• Positive and adaptable team player with a collaborative mindset and strong sense of ownership and accountability.
• Passionate about retail operations, customer experience, and continuous improvement.
• Experience supporting new store openings and retail expansion projects is an advantage.