Store Operations Manager (Luxury Retail) - Store based

Quantum Leap Career Consultancy Pte Ltd; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Quantum Leap Career Consultancy Pte Ltd is seeking a Retail Operations Manager to partner with the Retail Manager in executing retail strategies across Singapore stores and drive commercial targets and operational excellence.

The role emphasizes KPI tracking, data consolidation, and coordination of retail initiatives with cross-functional teams, including store managers and department heads. A strong background in retail operations and proficiency in MS Office is required.

Qualifications

• Minimum 5 years’ relevant experience in Retail/ Fashion / FMCG industry.
• High proficiency in MS Office applications, particularly in Excel and PowerPoint.
• Attention to detail with excellent analytical and communication skills.
• Good team player with excellent interpersonal skills, able to interact with staff and management.
• Possess good command of written and spoken English.
• Prioritize workload, manage multiple projects, meet deadlines for various ad hoc tasks and able to work in fast-paced working environment.
• Strong sense of responsibility, stable, self-motivated, highly result-oriented and problem-solving with positive working attitude.

Responsibilities

• Support the Retail Manager in tracking all relevant retail KPIs and consolidate sales data for weekly reporting.
• Prepare analysis based on data and trends to propose action plans.
• Coordinate and assist in execution of retail initiatives and projects across Singapore.
• Prepare presentation decks and materials for weekly/monthly/quarterly retail meetings.
• Calculate monthly sales commissions and incentives for the retail team based on targets.
• Provide support in in-store events and interactions with stakeholders across departments.

Skills

Analytical ability

Attention to detail

Communication skills

Teamwork

English proficiency

Tools

MS Office

Excel

PowerPoint

Job description

The Retail Operations Manager will work in close partnership with all key stakeholders, to support the Retail Manager in the follow-through and execution of all retail strategies and initiatives across Singapore stores, in order to achieve set commercial targets and operational excellence.

Retail Key Performance Indicator (KPI) Analysis

• Support the Retail Manager in tracking all relevant retail KPIs
• Consolidate sales and business data from each store for weekly sales reporting
• Follow up closely on the stores’ commercial achievement and prepare analysis based on data and trending to propose the formulation of relevant action plans

Retail Support

• Coordinate and assist in the execution of all retail initiatives and projects across Singapore.
• Coordinate weekly/monthly/quarterly retail meetings with store managers and relevant department heads; Prepare presentation deck and materials as required.
• Calculate the monthly sales commission and adhoc event incentives for the retail team members according to the achievement of sales against the set targets.
• Provide support in any in-store events and animations.
• Work closely with key stakeholders (Merchandising, Supply Chain, Communications, Client Development, IT, HR, Finance) to provide necessary inputs from stores’ perspective to achieve set goals.

Store Operations

• Create and maintain relevant retail store standard operating guidelines (SOPs) to achieve overall operation excellence and a high level of client experience.
• Conduct regular store visits to ensure adherence and consistency across all stores in terms of operational standards and internal control compliance.
• Support in the overall coordination of store maintenance, distribution of uniforms etc.
• Serve as a main point of contact with mall landlords, vendors and external parties
• To keep abreast with local retail guidelines and regulations to ensure compliance & implementation at all the stores

Administration

• Provide administrative support to the Retail Manager
• Assist the team on other ad-hoc projects as assigned
  

Key Requirements & Competencies

• Minimum 5 years’ relevant experience in Retail/ Fashion / FMCG industry
• High proficiency in MS office applications, particularly in Excel and PowerPoint
• Attention to detail with excellent analytical and communication skills
• Good team player with excellent interpersonal skills, able to interact with staff and management
• Possess good command of written and spoken English
• Prioritize workload, manage multiple projects, meet deadlines for various ad hoc tasks and able to work in fast-paced working environment
• Strong sense of responsibility, stable, self-motivated, highly result-oriented and problem-solving with positive working attitude