Store Manager – Luxury Retail

Quantum Leap Career Consultancy; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

Quantum Leap Career Consultancy is representing top-tier luxury houses seeking an experienced Store Manager in Singapore. Lead flagship boutiques, drive sales, coach talent, and ensure client interactions reflect heritage and standards.

You will oversee performance across merchandising, CRM, events, and operations while fostering a high-performance culture and long-term client relationships. This role requires a strategic, hands-on leader with luxury retail expertise.

Qualifications

• Progressive retail leadership experience in premium or luxury segments.
• Demonstrated ability to drive revenue while upholding brand standards.
• Strong people management and coaching capabilities.
• Deep understanding of luxury client expectations and store operations.

Responsibilities

• Drive sales and monitor shop performance to meet revenue goals.
• Coach and develop boutique teams to improve productivity and conversion.
• Ensure brand procedures for stock, cash, and daily operations are followed.
• Oversee store presentation and visual standards per brand guidelines.
• Collaborate with internal teams to optimize in-store performance.

Skills

Retail leadership

Luxury brand experience

Sales coaching

Client relationship management

Job description

We are representing top-tier luxury houses in their search for experienced Store Managers to lead flagship and high-performing boutique teams in Singapore. This is a unique opportunity to oversee operations, elevate client experience, and drive commercial excellence within a globally respected brand environment.

Your Role

As Store Manager, you will be responsible for the full spectrum of boutique leadership—driving sales, coaching talent, and ensuring every client interaction reflects the brand’s heritage and standards.

Key Responsibilities

Business Performance

• Analyze sales trends and take proactive steps to meet and exceed revenue goals.
• Collaborate with internal teams including Merchandising, Visual, CRM, and Marketing to optimize in-store performance.
• Monitor team KPIs and coach individuals to improve productivity and conversion.
• Provide regular reporting and insights to senior retail management.
• Support seasonal feedback and product recommendations based on boutique insights.

Client Development

• Champion a client-first mindset and ensure the team actively builds long-term relationships.
• Support the planning and execution of boutique events and exclusive client appointments.
• Guide the team in capturing and utilizing client data to personalize service and drive loyalty.
• Lead by example and foster a positive, high-performance culture.
• Identify training needs and support continuous learning through on-the-job coaching.
• Develop clear succession plans and nurture internal talent for future leadership roles.

Operational Excellence

• Ensure compliance with all brand procedures relating to stock, cash, and daily operations.
• Oversee store presentation and visual standards in line with brand guidelines.
• Liaise with mall management and local partners on operational matters where needed.

What You Bring

• At least 6 years of progressive retail experience, including a leadership role in a premium or luxury environment.
• Proven ability to drive commercial performance while maintaining brand integrity.
• Strong interpersonal and team management skills.
• Deep understanding of luxury client expectations and retail operations.
• Strategic mindset with a hands‑on leadership style.

If you’re passionate about luxury retail and ready to lead with purpose, we invite you to explore this opportunity with us.