Retail Director (Luxury Retail)

WilliamSELECT; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Our Client, a renowned Italian luxury fashion house, seeks a Retail Director to lead and elevate its Southeast Asia retail business across multiple boutiques. You will drive commercial performance, set strategic direction, and ensure flawless client experiences in all stores.

Located in Singapore with regular regional travel, you will coach Boutique Managers, partner with Marketing, VM, HR and Finance, and oversee KPI-driven growth while preserving brand heritage and operational excellence.

Qualifications

• Bachelor's degree in Business or related field.
• Minimum 15 years retail management experience.
• 5+ years in senior leadership within luxury retail.
• Proven multi-store operations leadership.

Responsibilities

• Develop and execute retail strategy to drive sales and profitability.
• Drive commercial performance across boutiques through KPI management.
• Partner with Merchandising and Buying to optimize assortment.
• Ensure operational excellence and global retail standards.
• Champion luxury client journey across boutiques.
• Foster clienteling culture with CRM and high-value clients.
• Lead, coach and develop Boutique Managers and teams.
• Collaborate with Marketing, VM, HR, Finance and regional teams.

Skills

Strategic leadership

Luxury retail

Clienteling

Analytics

Travel readiness

Education

Bachelor's degree in Business

Tools

CRM systems

Microsoft Office

Job description

Our Client is a renowned Italian luxury fashion house, celebrated for its exceptional craftsmanship, timeless elegance, and innovation in leather goods, footwear, handbags, ready-to-wear, and accessories. They are seeking an experienced and commercially driven Retail Director to lead and elevate brand's retail business in Southeast Asia.

Key Responsibilities

• Develop and execute the retail strategy to achieve sales and business profitability
• Drive commercial performance across all boutiques through effective KPI management and business planning.
• Partner with Merchandising and Buying teams to optimize product assortment and inventory performance.
• Ensure operational excellence and consistent execution of the brand's global retail standards.
• Champion an exceptional luxury client journey across all boutiques.
• Foster a strong clienteling culture by leveraging CRM tools and developing long-term relationships with high-value clients.
• Lead, coach and develop Boutique Managers and teams to build a high-performance culture
• Partner closely with Marketing, Visual Merchandising, HR, Finance, Merchandising, and Regional teams to execute commercial initiatives.

Requirements

• Bachelor's degree in Business, Retail Management, Marketing, or a related discipline.
• Minimum 15 years of retail management experience, with at least 5 years in a senior leadership role within the luxury or premium retail industry.
• Proven track record of delivering strong commercial results and leading multi-store operations.
• Strong understanding of luxury retail operations, clienteling, and customer experience.
• Demonstrated experience in leading, coaching, and developing high-performing teams.
• Excellent analytical, strategic planning, and problem-solving skills.
• Proficiency in Microsoft Office; familiarity with retail reporting and CRM systems is an advantage.
• Willingness to travel within Southeast as required.