Retail Manager

ABC BARGAIN CENTRE PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

ABC Bargain Centre Pte. Ltd. in Singapore is seeking an experienced Shop Manager to oversee daily operations and drive sales while maintaining control of expenses. You will lead a small team, ensure excellent customer service, and report to the Area Manager on shop performance.

The role requires managing stock, cash handling, scheduling staff, and ensuring compliance with health and safety policies. This position offers a fast-paced environment with weekend work on a 6-day cycle.

Qualifications

• Experience managing a retail shop is preferred.
• Strong customer service and leadership skills.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Manage day-to-day shop operations to maximize sales and control direct shop expenses.
• Report to Area Manager on shop and staff matters.
• Manage stock preparation and ensure adequate stock levels.
• Provide excellent customer service and promote good practices in-store.
• Meet performance targets and KPIs.
• Motivate and support shop staff.
• Handle cash, banking and related administration per policies.
• Ensure compliance with shop security and health & safety rules.
• Conduct staff performance reviews and identify training needs.
• Plan staff hours and leave schedules.
• Process online orders promptly via platforms like Foodpanda.
• Key holder of the shop.
• Perform ad hoc duties as required.

Job description

Responsibilities:

• To manage the day to day running of the shop with the aim of achieving optimum profit by maximizing sales and controlling direct shop expenses.
• To report to the Area Manager regarding all shop and staff concerns.
• To manage all aspects of stock preparation, ensuring that the shop is sufficiently stocked.
• To demonstrate excellent customer service and promote good practices within the shop.
• To meet required performance standards and targets.
• To motivate and support shop staff.
• Responsible for cash handling, banking and associated administration procedures, ensuring that all cash register operations are carried out in accordance with the company policies and procedures.
• To comply with the company's policies and procedures, particularly in relation to shop security, health and safety regulations and the processing of administration requirements.
• To ensure that the confidentiality is maintained at all times.
• To conduct performance development reviews and staff appraisals ensuring the Area Manager is advised of any identified training needs.
• To plan staff hours and schedule off days, annual leave and replacement off days.
• To ensure orders via online platforms such as Foodpanda etc., are executed in a timely manner
• Key holder of shop
• Ad hoc duties as required

Requirements:

• Ability to work in a fast-paced environment.
• Ability to multitask.
• 6 day work week.
• Required to work on weekends and public holidays.