Operation Manager

GB SPORTS LLP; Singapore; On-site; SGD 78,000 - 112,000; Full time

Job summary

GB SPORTS LLP is seeking an Operations Manager to oversee our wholesale/retail and restaurant shop, including kitchen supervision. The role is hands-on and may require long hours, weekend and public holiday work, and managing multiple outlets.

You will drive operational efficiency, manage costs, and lead a team to maintain quality, service standards, and compliance across all outlets, including procurement and setup of new outlets where required.

Qualifications

• Proven food and beverage management experience.
• Strong leadership and communication skills.
• Ability to plan and control costs across outlets.
• Experience in kitchen operations and inventory checks.
• Proficient with POS and restaurant management software.

Responsibilities

• Oversee daily operations and ensure compliance with standards.
• Plan and develop business strategy for wholesale/retail and restaurant.
• Manage food cost and manpower cost effectively.
• Conduct pre-operational and routine kitchen checks.
• Manage inventory and stock orders as needed.
• Drive operational efficiencies across outlets with leadership.
• Recruit and hire a capable operations team.
• Approve payroll for the outlet before HR processing.
• Ensure consistent, high-quality food and sanitary kitchen.
• Lead multiple outlets and assist in new outlet setup.
• Maintain budget discipline while achieving service standards.

Skills

F&B management

Leadership

Cost control

Kitchen operations

Staff recruitment

Payroll oversight

Customer service

Digital marketing

Menu development

Operations planning

Tools

MS Office

POS systems

Restaurant mgmt software

Job description

Operations Manager who is willing to take on a challenging and demanding role. The position requires someone who is prepared to work long hours when necessary and is comfortable managing our wholesale/retail cum restaurant shop (2-in-1 shop wholesale and retail with F&B). The role is hands-on, and you may be required to assist in supervising our kitchen operations as part of your responsibilities.

You must be adaptable to a fast‑paced work environment, able to handle pressure, and committed to improving both our wholesale/retail and restaurant operations. The job will also require working on weekends and public holidays. A strong sense of responsibility, independence, and teamwork is essential.

Part of the job involves addressing customer concerns, which calls for patience, professionalism, and effective communication. Candidates are expected to uphold company standards and deliver steady, dependable results.

Job Description & Requirements

• Ability to work under pressure
• Manage, oversee daily operations and ensure compliance with operations standards and procedures
• Plan and develop business strategy
• Manage food cost & manpower cost
• Conduct pre-operational and regular checks of the kitchen
• Check and mange inventory and order stock when necessary
• Drive operational efficiencies of the restaurant by providing operational leadership
• Ability to recruit and hire a team who can carry out the operations work properly
• Approval of payroll for outlet before sending to HR department for salary processing
• Ensure food served is consistent and of high quality
• Maintain a cleanliness and sanitary environment especially at the kitchen area
• 6 days work per week
• Orders and pager monitoring
• Knowledge in setting-up or managing a foodcourt is a plus but not mandatory
• Manage multiple outlets, lead teams to ensure that all outlets are being operated efficiently and effectively
• Aid the management team in setting up of new outlets including identification of location, conceptualization, business feasibility studies, procurement, hiring as well as setting up of operational procedure
• With sound financial management skill to ensure stores are profitable and stay within budget with high service standards

SKILLS REQUIRED:

• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Strong in Digital Marketing
• Up to date with food and beverages trends and best practices
• Menu Creation - plan menu and develop new dishes to ensure the variation & quality of food
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded