Assistant Restaurant Manager

CANTON PARADISE PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Canton Paradise Pte. Ltd. in Singapore invites applications for a Restaurant Supervisor role focused on supporting the Restaurant Manager to ensure excellent food quality and service standards.

You will assist in sales analysis, reports, and staff development while maintaining health, safety, and operational SOP compliance. Responsibilities include leading the F&B team, planning menus, rostering, handling discipline, and addressing customer feedback to turn guests into returning customers.

Responsibilities

• Report to the Restaurant Manager and assist in achieving optimal business performance while maintaining high standards of food, service, health and safety
• Assist in analysing and planning restaurant sales levels and profitability
• Prepare reports at end of shift/week including staff control, food & cash control and sales
• Plan and coordinate menus and staff duty rosters
• Manage filing system and read company emails; handle disciplinary issues and staff reviews
• Provide effective leadership to the F&B team to meet targets
• Coordinate the entire operation during scheduled shifts and respond to customer complaints to ensure positive service
• Upsell desserts and promotions and maintain high quality control, hygiene and SOP compliance

Job description

Main Responsibilities

• Report to the Restaurant Manager. To support and assist the Restaurant Manager to achieve optimal business performance of their restaurant, as well as maintaining high standards of food, service, health and safety. And, to assist in the management of the restaurant, deputising in the absence of the Managers.
• Assist in achieving optimal business performance of the restaurant
• Assist in analysing and planning restaurant sales levels and profitability
• Assist in preparing reports at the end of the shift/week, including staff control, food & cash control and sales
• Assist in creating and executing plans for department sales, profit and staff development
• Assist in monitoring labour and F & B costing matters including inventory control and conducting bi-monthly stock take
• Assist in planning and coordinating menus
• Assist in managing filing system and read company emails
• Assist in handling disciplinary issues, conducting Annual review and confirmation of staff
• Provide effective leadership to the food and beverage team to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operation of the restaurant during scheduled shifts
• Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers
• Ensure that all employees adhere to the company's uniform standards
• Meet and greet customers and organise table reservations
• Advise customers on menu and beverage choice
• Conduct orientation and training & coach new trainees
• Plan staff duty roster and cleaning duties
• Update GRN and perform e-Procurement
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control
• Perform banking duties
• Collect e-feedback from customers using IPad
• Upsell desserts to customers
• Upsell promotion and PGR membership
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure the strict compliance by all service and kitchen staff to company's standard operating procedures
• Any other appropriate duties and responsibilities as assigned