Assistant Restaurant Manager

PARADISE DYNASTY PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Paradise Dynasty Pte. Ltd. in Singapore is seeking an Assistant Restaurant Manager to support the Restaurant Manager in achieving top business performance, maintaining high standards of food, service, health and safety, and deputising during absences.

You will help analyze sales and profitability, prepare shift reports, lead the F&B team, monitor costs, assist with menus planning, staff training, and ensure compliance with SOPs while delivering exceptional customer service.

Responsibilities

• Report to the Restaurant Manager and support operational performance.
• Assist in achieving optimal restaurant business performance.
• Assist in analysing and planning restaurant sales levels and profitability.
• Prepare end-of-shift and weekly reports on staff, food, cash, and sales.
• Contribute to plans for department sales, profit, and staff development.
• Monitor labour and food & beverage costing; conduct stock takes.
• Assist in planning and coordinating menus.
• Maintain filing systems and read company emails.
• Support disciplinary matters, annual reviews, and staff confirmations.
• Provide effective leadership to the F&B team to meet targets.
• Review operations and suggest improvements to management.
• Coordinate restaurant operations during shifts.
• Respond to customer complaints and ensure positive service.
• Ensure adherence to uniform standards.
• Meet and greet customers and assist with reservations.
• Advise customers on menu and beverage choices.
• Conduct orientation and training; coach new staff.
• Plan staff duty rosters and cleaning duties.
• Update GRN and perform e-Procurement.
• Handle cashiering, daily sales, float, and petty cash.
• Carry out banking duties.
• Collect customer feedback via iPad.
• Upsell desserts and promotions and PGR membership.
• Maintain high standards of hygiene and health & safety.
• Ensure SOP compliance by service and kitchen staff.
• Carry out other duties as assigned.

Job description

Main Responsibilities

• Report to the Restaurant Manager. To support and assist the Restaurant Manager to achieve optimal business performance of their restaurant, as well as maintaining high standards of food, service, health and safety. And, to assist in the management of the restaurant, deputising in the absence of the Managers.
• Assist in achieving optimal business performance of the restaurant
• Assist in analysing and planning restaurant sales levels and profitability
• Assist in preparing reports at the end of the shift/week, including staff control, food & cash control and sales
• Assist in creating and executing plans for department sales, profit and staff development
• Assist in monitoring labour and F & B costing matters including inventory control and conducting bi-monthly stock take
• Assist in planning and coordinating menus
• Assist in managing filing system and read company emails
• Assist in handling disciplinary issues, conducting Annual review and confirmation of staff
• Provide effective leadership to the food and beverage team to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operation of the restaurant during scheduled shifts
• Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers
• Ensure that all employees adhere to the company's uniform standards
• Meet and greet customers and organise table reservations
• Advise customers on menu and beverage choice
• Conduct orientation and training & coach new trainees
• Plan staff duty roster and cleaning duties
• Update GRN and perform e-Procurement
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control
• Perform banking duties
• Collect e-feedback from customers using IPad
• Upsell desserts to customers
• Upsell promotion and PGR membership
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure the strict compliance by all service and kitchen staff to company's standard operating procedures
• Any other appropriate duties and responsibilities as assigned