Retail Experience & Growth Lead - Mobile & Brand

Samsung Southeast Asia & Oceania; Singapore; On-site; SGD 180,000 - 300,000; Full time

Job summary

Samsung Southeast Asia & Oceania is seeking a Lead for Mobile Experience to build a cohesive SES retail network of partners across Singapore, driving sales productivity, operational excellence and profitable growth while delivering best-in-class Samsung retail experiences.

The role focuses on elevating brand experience, ensuring customer satisfaction, expanding SES presence, and optimizing SKU productivity with strong collaboration across marketing, training and HQ support.

Qualifications

• Degree in Business, Sales and Marketing.
• Min 10 to 15 years of sales and marketing experience or retail management in B2C space.
• Intellectual curiosity, strategic thinking, challenger mindset and detail-oriented.
• Excellent presentation and communication skills.
• Retail, sales or marketing experience in a consumer technology business would be an advantage.

Responsibilities

• Build and develop a sustainable SES partner network to elevate Samsung brand experience in Singapore.
• Oversee business development and strategy for brand experience and accessibility including partner selection and JBPs.
• Own SES store business including sales/marketing plans, store operations, P&L and KPIs.
• Develop retail strategy to maximise competitiveness and drive device conversions.
• Collaborate with Retail Development Team to train FSM staff and drive customer-first experiences.
• Review expansion opportunities and feasibility with SES partners and HQ.
• Innovate plans and strengthen cross-functional collaboration.
• Manage retail budget, data, KPI management and market intelligence.
• Report to senior management on SES performance quarterly.

Skills

Strategic thinking

Strong communication

Independent but collaborative

Retail sales leadership

Education

Bachelor's degree in Business, Sales and Marketing

Job description

Samsung Southeast Asia & Oceania is seeking a Lead for Mobile Experience to build a cohesive SES retail network of partners across Singapore, driving sales productivity, operational excellence and profitable growth while delivering best-in-class Samsung retail experiences.

The role focuses on elevating brand experience, ensuring customer satisfaction, expanding SES presence, and optimizing SKU productivity with strong collaboration across marketing, training and HQ support.