Experience Stores Lead - Mobile Experience

Samsung Asia Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Samsung Asia Pte Ltd in Singapore seeks an SES Lead - Mobile Experience to build a cohesive Samsung Experience Stores (SES) network with high sales productivity and operational excellence. The role focuses on delivering a best-in-class retail experience across SES locations and driving profitable growth.

You will lead brand resonance, customer satisfaction, and expansion strategy, ensuring SKU productivity, strong WOS, and availability of Samsung MX products, while staying ahead of industry

Qualifications

• Degree in Business, Sales and Marketing is required.
• 10–15 years of sales/marketing or retail management experience in B2C.
• Strong strategic thinking and business acumen.
• Independent yet collaborative and results-driven.

Responsibilities

• Build and develop a sustainable, productive and profitable network of SES partners to elevate the Samsung brand experience in Singapore.
• Drive business development, strategy, JBPs, and expansion/exit plans with SES partners.
• Own SES store P&L, marketing plans, operations and KPIs with timely reporting.
• Develop retail strategy to maximize device uptake across MX devices (Smartphones, Tablets, Wearables).
• Collaborate with Retail Development Team to train FSM staff and drive customer-first selling.
• Explore SES location opportunities and justify expansions with HQ through business cases.
• Innovate plans and strengthen cross-functional collaboration.
• Work with Training Team to drive brand advocacy and education leveraging HQ materials and localisation.
• Budget planning, data management, KPI tracking, and market intelligence.
• Report to senior management on SES performance quarterly.

Skills

Intellectual curiosity

Strategic thinking

Challenger mindset

Detail-oriented

Presentation skills

Education

Degree in Business, Sales and Marketing

Job description

Samsung Asia Pte Ltd in Singapore seeks an SES Lead - Mobile Experience to build a cohesive Samsung Experience Stores (SES) network with high sales productivity and operational excellence. The role focuses on delivering a best-in-class retail experience across SES locations and driving profitable growth.

You will lead brand resonance, customer satisfaction, and expansion strategy, ensuring SKU productivity, strong WOS, and availability of Samsung MX products, while staying ahead of industry