Receptionist 接待员

MEND TCM WELLNESS PTE. LTD.; Singapore; On-site; SGD 23,000 - 36,000; Full time

Benefits offered by this job

Attractive salary

Meal & transport allowance

Yearly bonus

Medical benefits

Insurance

Long service award

Leave benefits

Career progression

Conducive environment

Job summary

MEND TCM Wellness Pte. Ltd. invites a friendly receptionist to join our Singapore outlets. You will manage front-desk duties, handle calls, bookings, CRM data entry, and provide accurate information about our services and treatments.

We seek a customer-oriented individual with basic computer skills, good communication, and a neat, professional image. Weekday evenings, weekends and public holidays are required; training will be provided and opportunities for growth exist within the team.

Qualifications

• Prior experience in retail, customer service or telemarketing will be an advantage.
• Able to commit to retail working hours on weekdays and weekends/public holidays.
• Weekdays: 10:45 AM - 9:00 PM
• Weekends & Public Holidays: 9:45 AM - 6:00 PM
• Cheerful, friendly and outgoing personality.
• Customer-oriented with a strong commitment to customer service.
• Basic computer skills are required.
• Good communication and interpersonal skills.

Responsibilities

• Perform general receptionist and administrative duties.
• Perform data entry and maintain customer information using the CRM system.
• Ensure proper documentation, record-keeping and filing systems are maintained.
• Maintain excellent telephone etiquette when handling customer and internal calls.
• Book and confirm customer appointments via phone calls and/or SMS.
• Handle incoming and outgoing calls, divert calls to the relevant departments and take messages when required.
• Attend to customer enquiries and provide accurate information about the Company's services and treatments.
• Manage and update customer appointment bookings accurately.
• Deliver excellent customer service and maintain a professional image at all times.
• Guide and train new staff members when required to support team development.
• Perform any other ad-hoc duties assigned by Management.

Skills

Retail experience

Customer service

Communication skills

Interpersonal skills

Basic computer skills

Flexible hours

Job description

Receptionist

接待员

Working Location: Company Outlets, Singapore

Work Week: 5.5 Days Work Week

Annual Leave: 9 Days Onwards

Job Responsibilities | 工作职责

• Perform general receptionist and administrative duties.
  负责一般前台接待及行政工作。
• Perform data entry and maintain customer information using the Customer Relationship Management (CRM) system.
  使用客户关系管理系统（CRM）进行数据录入及维护客户资料。
• Ensure proper documentation, record-keeping and filing systems are maintained.
  确保文件、记录及档案系统整理完善。
• Maintain excellent telephone etiquette when handling customer and internal calls.
  处理客户及内部电话时，保持良好的电话沟通礼仪。
• Book and confirm customer appointments via phone calls and/or SMS.
  通过电话及/或短信安排及确认客户预约。
• Handle incoming and outgoing calls, divert calls to the relevant departments and take messages when required.
  处理来电及去电，将电话转接至相关部门，并在需要时记录留言。
• Attend to customer enquiries and provide accurate information about the Company's services and treatments.
  处理客户咨询，并提供有关公司服务及疗程的准确信息。
• Manage and update customer appointment bookings accurately.
  负责管理及更新客户预约安排。
• Deliver excellent customer service and maintain a professional image at all times.
  始终提供优质的客户服务，并保持专业形象。
• Guide and train new staff members when required to support team development.
  根据需要指导及培训新员工，协助团队发展。
• Perform any other ad-hoc duties assigned by Management.
  完成管理层安排的其他临时工作。

Requirements | 任职要求

• Prior experience in retail, customer service or telemarketing will be an advantage.
  具备零售、客户服务或电话销售经验者优先。
• Able to commit to retail working hours on weekdays and weekends/public holidays.
  能够接受零售行业工作时间，并配合平日、周末及公共假期的工作安排。
• Weekdays: 10:45 AM - 9:00 PM
  平日： 上午10:45 - 晚上9:00
• Weekends & Public Holidays: 9:45 AM - 6:00 PM
  周末及公共假期： 上午9:45 - 下午6:00
• Cheerful, friendly and outgoing personality.
  性格开朗、友善及外向。
• Customer-oriented with a strong commitment to customer service.
  以客户为导向，并重视客户服务。
• Basic computer skills are required.
  具备基本电脑操作能力。
• Good communication and interpersonal skills.
  具备良好的沟通及人际交往能力。

Staff Benefits | 员工福利

• Attractive salary scheme
  具吸引力的薪资制度
• Meal and transport allowance provided
  提供餐饮及交通津贴
• Yearly performance bonus
  年度绩效奖金
• Medical benefit scheme
  医疗福利
• Workers' insurance
  员工保险
• Long service award
  长期服务奖励
• Various types of leave benefits
  多种假期福利
• Career progression & development opportunities
  良好的晋升与发展机会
• Comfortable and conducive working environment
  舒适及良好的工作环境